Been in Hermitage just for 1 night.
I'm removing one star for each of the following:
1 A living beetle in room
2 A dead spider under a pillow
3 An air conditioning system sounding like a broken bulldozer
4 An artistic burnt bus in the parking (no kidding, take a look at the pic)
5 A firefighting system completely sealed with aluminum paper: clearly someone before us had wanted to smoke in the room. Now the question arises: have the room been cleaned before our arrival?
After presenting al these problems we received some excuses and a discount: maybe the only good point of the hotel is the price.
Breakfast was no more than decent: very few choices of sweet food, some more option for salty food. Not very good for south European customer like an Italian.
Interesting the only toaster present with broken timer knob making it barely usable: Amazon is full of options, might be an idea for a future investment.
Overall is a pity.
The structure would be very interesting, despite having a huge need for a refurbishment, and the position is nice because of a spectacular view on the Pistoia-Prato-Florence valley.
Even some of the employees seems quite prepared, but there is clearly a management issue in this hotel.
You would expect a lot more from an italian 3 stars hotel: now it is definitely not recommended.
Stayed here on a biking holiday, the hotel is located in a beautiful area, private and quiet setting with secure gated access, and ideally placed for rides out close to Florence and Bologna, the staff very friendly and helpful. However the facilities are average to good at best, the room I stayed in was okay overlooking the gravel driveway to rear situated next to the kitchen and all the associated noises, the restaurant and food was poor and expensive.
Good location but overall disappointing facilities particularly the restaurant!!
I came to the Hermitage as a base when visiting friends and could not have been happier with the service and the Hotel amenities. My room was a lovely double room with air conditioning and lovely clean bathroom and very comfortable bed!
As a "glutard" (my new word for gluten intolerance), I could not have been better looked after! The range of products that were available at breakfast amazed me and I enjoyed a full and satisfying breakfast every morning that was better than anything I actually have at home!!!
The staff were extremely friendly and helpful and I cannot recommend Hotel Hermitage highly enough!
Found this nice place in the hills just outside Firenze on hotels.com. Needed a place to cool down during a heatwave, and the breeze and (small and shallow, but adequate) pool was perfect. There was also a bus service from Poggio a Caiano into Firenze, so we didn't have to drive in for a day in the city. Booked a junior suite but this was unavailable (which made hotels.com/Expedia cancel the order, while we were in route), but the staff got us a smaller (but still very nice) room, and the hotel manager sorted everything out with the local Expedia office. Excellent service by the staff (not so much for Expedia who told me to call an American (!!) phone number, and didn't reply to my email). Also, we overslept one morning, and missed the complementary breakfast, but the receptionist went in and found a couple of croissants and got the bartender to make us a couple of (very tasty) cappuccinos. Again excellent service. The room we got had a nice size, and a huge (north easterly directed) terrace, all though the air condition struggled a bit in the (extreme) heat. Very good restaurant on site.
Tuscany has always been on my 'bucket list' and when the opportunity arose to join a motorcycle tour from the UK which would use the Hermitage as a base a 'box was ticked'.
Previous Trip Advisor reviews were encouraging and I hoped the reality would match the expectations.
Located a short walk from the town centre with views of the town and countryside, the hotel possesses a relaxed ambiance that is reflected by the smiling, helpful and efficient staff. The location is a peaceful refuge from the busy roads, and a good touring base for exploring local city culture, mountain villages, wine growing areas, and the rolling Tuscan countryside. The bedrooms are air conditioned, clean and functional. The breakfast buffet varied and ample, and the 20 euro evening meal and drinks good value.
The heat of the late June weather can be best enjoyed from the shaded patio areas, or beneath umbrellas around the pool with a cool drink to hand. The cacophony of crickets in the hotel perimeter greenery is a reminder that your no longer in the UK but actually in the suburbs of an area of outstanding natural beauty.
I would certainly return.