Visited with Newmarket Holidays who describe hotel as 4 star, think it's more of a 3. Lovely staff, especially in restaurant - very helpful and attentive although they were very busy. Location next to beach was lovely and pool and beach area well managed by team of 'Lifeguards'.
But - having to pay €5 for beach towels, having to ask for extra pillows (only 1 per bed) and a small 'tired' room are among the reasons why I'd give it 3 not 4 stars. We had a balcony and a view - but of a large flat roof!
We stayed for four nights and the hotel facilities were great. Great location just beside the sandy beach. Free sunchairs both at the beach and in the poolarea. 5€ for borrowing a towel.
But, the standard rooms were very small. Could barely sit by the little desk and two suitcases were too big to store in that room. Small mosquitos came in to room if the window was open and small flies made you crazy at the poolarea. Pool- and beachstaff were great and were quick to help you with the sunchairs.
The staff was most disappointing. When asking for the wine we ordered, the waiter went mad and starded shouting at us. The language knowledge were poor. When asking for the luggageroom in english, the man in the reception did not know att all what I meant. Not really what you can expect from an "international" hotel in Italy.
The food in the restaurant was average. Breakfast ok. Milk, cereals, bread, cheese, cold well-boiled (green yolk) eggs, etc.
Stayed at the Hotel Del Levant recently as part of a Newmarket Travel group. Maybe my review is tempered , in part, by the fact that my luggage didn't arrive until three days after I did! While not the fault of the hotel it did impact my stay. Luckily our tour guide pointed us in the direction of local shops (15 - 20 minute walk away) for reasonably priced clothes and essentials.
Previous reviews regarding the evening meal process are spot on, but this is probably because we were part of a large group. However, the food served was very good, albeit with limited choice. Staff cannot be faulted for their service and keeping all areas spotlessly clean. Beach staff were immediately available to help with chairs and shades. There were more than sufficient sun chairs available too.
Our room was kept spotlessly clean and the air conditioning kept it at a perfect temperature.
Overall a pretty good hotel to explore a part of Italy that few people go to. Friendly people, beautiful scenery and history and a comfortable base at the Hotel Del Levante.
One criticism however. We had researched the hotel tax beforehand and knew what to expect in terms of charge. However, at no time were we told this has to be paid in cash when you check out. Be aware.
We have just got back from an amazing week at Hotel Del Levante, in Torre Canne, Puglia.
Everything was simply perfect from the moment we arrived on Sunday afternoon till we left, the following Sunday.
The car park was very crowded at our arrival, but Franco (the car park attendant) was there to help. He told us to leave the car with him and go in and check in, which we did. Later on we saw that he had parked the car safely for us.
Check-in was swift and easy and within minutes we were in our big family room which had breathtaking views of the hotel grounds and the sea.
The breakfast buffet offered plenty for everyone, ranging from cereal to cold meats, pastries to fruit and eggs.
The snack bar was a great place to get a bite to eat for lunch if you didn't want to leave the hotel. Fabio and the rest of the staff were ever so helpful and welcoming.
In the evenings, the snack bar would be transformed into a pizzeria with delicious pizzas on offer.
The hotel restaurant also offered great meals.
We had gone for the bed and breakfast option, but we'd definitely go full board next time as the food was on par with any other local restaurants.
The swimming pool area was just spot on. There were always plenty of deck chairs and umbrellas. The lifeguards on duty were always happy to help you settle down in the morning.
And all the hard work the animation team did throughout the day, under the supervision of Michele, made the whole experience even more enjoyable:
There was " exercise for the soul" a combination of yoga and Pilates by Ariana .
Antonella would conduct aqua aerobics twice a day and always with a smile and encouragement despite the heat.
Simone and Gioele were in charge of all the games such as guess the weight, volleyball, French boules... and made sure everyone would join in and felt part of the group, without being pushy!
Even though our kids were teenagers, we couldn't help but notice how lovely Nico and Martina were with the young kids at the kids club, always having a special activity for them. You could see how genuinely sad the children were when they would say goodbye to them at the end of their stay.
In the evening, again the animation team would put together programs to entertain the guests: movie quiz night, dance competition, mini musicals etc... always making sure everyone was involved and felt welcome.
The location of the hotel is perfect, only 5 minutes drive from the village centre. Fasano is 10 minutes away. There are plenty of restaurants within a 10 minutes drive radius if you want to eat out.
The rooms, pool area, gardens, restaurants and common areas are all very clean and well attended to.
Everyone was so welcoming, friendly and helpful, we really wish we could have stayed longer and hope we can return in the near future.
Definitely not a 4 star hotel!!!!
We arrived late in the evening, tired, after travelling all day long. We received a clean room, but with a lot of problems. First, the store at the window was locked down, so we could not see anything outside and we could not get in the balcony. At the reception desk, there was a person who did not speak English at all, who hardly understood our problem and who told us in Italian that there is nobody to solve the problem until the next day. Moreover, we could not get any sleep because of the terrrible noise of the A.C. Even if the A.C. was turned off, it was a terrible noise in the room. Not to mention the poor quality of the towels that we had in the room.
Next day, we went to the beach, after paying 5 euros for the beach towel ( and you have to pay 5 euros each time you want to change the towel). It was 7:40, but The person taking care of the beach didn’t allow us to sit on the chaiselongue until 8 am. This is the time when the beach is “open”, but the schedule is not shown anywhere and when we asked for it the night before, they told us it is open at 7:30.
Anyway, it seems that you have to pay 200 euros per night, in order to comply to their rules!!! You cannot lay in the sun whenever you want.
This is not the holiday you’ve dreamt about!
I wouldn’t come back here even if they paid me!!!!
The price that you pay is extremely high for the service they offer!!!