I would like to rate 3 1/2 stars but since I can't I will bump it up to 4 stars.
We traveled here with 2 families. We picked this resort based pretty much for the way the resort could sleep our group. We needed space that could sleep families and this fit that notch so we went ahead and booked. The room itself is great, all that you need like at home. The kitchen was fully equipped with all that you would need to make meals and the laundry room was a great bonus. The elevator on the balcony is a great convenience. They don't restock coffee so if you like to drink a lot of coffee bring some ground coffee with you or order ahead of time from the shopping list. Room furnishings definitely showing some wear and we had the premium rooms (supposed to have better furnishings ) The guest bedroom came with 2 twin beds which is good for traveling with kids, but not good if traveling with another couple or adult. Also I found this important, the guest bedroom does NOT have a television, again good for some but not everyone. Lets talk about mosquitos!! The open concept of the room is GREAT, however, holy mosquitos! We got attacked. While we were there the resort had some resort spraying going which would have been nice if they sprayed at a separate time not while people were sitting out at the pool area to inhale the chemicals. This apartment focuses on repeat clients who when I was there I spoke with 3-4 different groups that all have been here previously. The hotel manager would mingle with these guests and not a peep to our group at all. Also the staff....with the exception of the kids club girl (jamilia I believe her name was ) She was THE BEST OF THE WHOLE STAFF at this place so if management is reading this she deserves some praise. She was fantastic :) Also the beach staff we had no complaints about. The rest of the staff no one really seemed to want to bother. Towards the end of our stay we saw some kids that the staff knew by name that they were making drinks for but no bother whatsoever to our group of 8. We would have appreciated some personal detail but that was non existent. One of the guests told us that the hotel regular staff was off the week we were there because they had a huge group the week before so maybe thats why the service was so off???
Not one time did anyone ask if you wanted a drink by the pool or on the beach but the bar was close so not to big of a deal, just mentioning the things that can't make it 4 or 5 star imo. The hotel restaurant was fine but got very repetitive as it is the only food option.
The hotel says you get one complimentary turtle snorkle but please inquire and set that up when you arrive because we had no idea it ran once a day and when we asked it was all booked up so we missed out on that as well.
There is a bus stop right out in front of the resort which is great if you want to take advantage of leaving the resort and taxis passing by regularly also if you need.
So I would sum up my stay by saying if you are the type of traveler who wants peace and quite, no music or entertainment, low maintenance, wants the luxuries of having a kitchen, living space, laundry space then you will enjoy the hotel. If you like service, entertainment, food variety then I would say pass on this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC