The hotel itself is lovely, rooms clean however check in time was moved from 2pm to 3pm, tried to check in at 2.45 was told had to wait until 3pm on the dot but gave us our room number but not the key... why offer early check in?! Managed to find a house keeper who kindly checked the room was done so we could get our bags in because we were due at the wedding. Went back to reception at 3pm, told to come back in another 10 mins... I advised receptionist our room was ready as had already been let in by house keeping so just needed the key...not the best start. Forgot the extras asked for at booking (room was booked last year) and forgot but this wasn’t a big deal and they removed them straight away and refunded. States spa access from 12pm on day of check in, but spa was rammed full so couldn’t actually get in to use anything... no big deal for us as we were due to attend a wedding anyway but if you had paid exclusively to use the spa I could imagine that would be frustrating! Staff were lovely but you had to actively seek them out rather than them checking on you intermittently and there were plates and glasses littered everywhere on empty tables, really needed more staff on glass and plate collecting as they were there for hours... some staff were noticeably inexperienced but pleasant enough. Same drinks at the bar were different prices each time went for a drink, double vodka and coke, glass of Pepsi first time was £7.90, second time £9, third time £8... maybe some more till training is needed. Breakfast was lovely, cleaning staff friendly and did manage to get in the pool at 8am, which was something at least. Going forward should probably make it clear when booking rooms that spa access is limited and give people the choice to pay the extra for spa or less if they are happy with room and breakfast only, as I know there were a few disgruntled guests because of the lack of spa access which is supposed to be included in the room. My check out was straight forward however my mum had items added to her room which where not ordered by them... always check your receipt, again though staff sorted this out and the items were removed. Was nice for a wedding stay but wouldn’t pay the money for a weekend away as when busy it’s just not worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC