I’ll start with the pros
We booked the deluxe suite with private pool - very beautiful spacious room with Neutral, minimal decor. The Monteverdi forest views were spectacular. Very comfortable stay.
The spa was very clean and spacious. We booked the 50min body massage each. The staff and service were excellent.
Very clean and bright infinity pool. The water wasn’t too cold. Bar staff excellent.
We booked the restaurant for dinner. Unfortunately the service left a lot to be desired. Some items from the menu had run out and there was a very non Chalant attitude from the staff in response to this. I’m currently pregnant hence the lack of choice further excavated this. (E,g, I specifically requested for well done steak but was presented with a medium rare finish)
There was one particular staff, elderly looking with shoulder length hair who was extremely rude. I believe he is management. Appalling job of managing a busy restaurant. There was a tall looking waiter, who was very friendly
The rooms, though nice, could have had a telephone for room service, tea/coffee making facilities and more varied channel choices. Given that this hotel attracts tourists from all over Europe, a wider choice of channels wouldn’t have gone amiss. Only Italian channels were available.
Overall, an ok weekend stay with massive potential for improvement
Can I start by saying that this place should be fabulous, but sadly ,it’s not. Location is fantastic and the facilities are good,BUT, the rules and regulations are ridiculous. Hard and fast rules that ridiculous swim caps, handed to you on arrival and then charged for them at the end, are worn by all in the pool. Even my hubby who has more hair on his body than he has on his head. “Quiet “ time most of the afternoon when the pools were shut and no noise was to be made, bins to be emptied off site in the village dumpster......crazy. The first room we were shown to was musty and smelled of gas and mould with no windows to ventilate and set off my asthma. Second room was acceptable but still felt run down and deserted. The whole place had an eerie empty feel to it and visitors were few and far between. We only slept and ate breakfast every day and took off out to normality,, only returning to sleep. Final straw was being pulled up in the dining room by a very loud waitress for not paying for breakfast,, which we had as it was included in our booking. Vey humiliating. It’s such a shame about this place as it should be fantastic, but it’s just not. We won’t return.
Simply put it’s not worth the stay! The pool is nice and that’s about it. We stayed in one of the apartments and had to deal with ants in the kitchen and family room where my child was sleeping. Complained about it to the front desk and they gave me a can of outdoor insect repellent. The owner of this place is a grumpy old man that argues with the guests over the many rules enforced at this “spa” retreat. Better retreats available in The Tuscan region.
The rooms and the hotel itself are beautiful. But the rooms are small. We visited with three grownups. They put us in a two person room with one two person bed. Claiming they thought one of us was a child. They added a small, unstable cot with a 5 cm mattress. When we complaint the staff didn't care very must. They mostly ignored us afterwards. The food in the restaurant was bad. I have no other words for it. Not worth it.
This is a new building but we had to pull the door of our room to get it closed. Also other guests seem to have the same problem that resulted in people slamming doors to get them closed. Not nice late in the evening or early in the morning. Wifi was absolutely a big zero. When we arrived they told us that some technicien would come and repair things but that was simply a lie. Things didn't change. As I had to work a couple of hours a day the lady in reception though offered me to go and do some work in the meeting room.... there was reasonable wifi but absolutely no gsm connection. When we asked for towels to use at the swimming pool we should pay an extra charge! The sauna facilities near one of the 2 swimming-pools where turned off. The thing that made this place OK was the staff, all of them are just fabulous. I also should mention that they have a great collection of wines. So if you don't need any wifi and you don't mind slamming doors in the main building, go there.