I don't understand who writes the glowing reviews on TripAdvisor, but Spice Island did not meet our expectations. Although we have travelled widely, I have never written a TA review before, but this time I feel I need to share my experience with others.
Beach front rooms are fabulous, leading straight onto the white sand beach and turquoise sea. Super comfortable beds, quiet air conditioning, wonderful housekeeping and complimentary mini-bar restocked every day. Grand Anse beach is great to walk along (although very busy when 3 large cruise boats visit at the same time!). All the staff are lovely and Brian Hardy, the manager, is always available to deal with problems--of which, unfortunately, we had a few.
This was the most expensive Caribbean hotel we have stayed in and thus our expectations were high, but unfortunately we were disappointed in many areas.
We had no water for a shower on three mornings during our stay. On several other mornings the water was not really hot enough to shower, even after running it for 5 minutes.
On several evenings there was nothing we liked on the dinner menu, which had limited choice. The food was often pretentious and unhealthy. Several other guests also complained to us about the food. The Friday buffet was especially poor quality. We noticed that some guests ate outside the hotel that evening.
The breakfast buffet had very limited choice, notably the poor selection of fruit. Some days the only fruit was melon, orange and grapefruit, which we can get back home. Eggs from the a la carte menu were often overcooked.
The layout of the restaurant is poor, with a lot of old-fashioned banquette seating. The few good tables along the beach front, with a view, were always taken before the restaurant even opened, with guests queuing some evenings from 6.45pm (!).
The sunbeds near our room were too close together for a 5-star hotel, and most of the sun umbrellas were too small with insufficient shade. Guests put towels to reserve sunbeds at 7am, but then didn't use them for 3 hours. Not what one expects at an expensive hotel.
It is a public beach and at weekends we had non-residents siting under the trees next to our hotel sunbeds, playing loud music and smoking__not the relaxing, privacy we had expected given the cost of the hotel.
Mosquito fogging was excessive. Twice a week, the bar was closed at sunset and guests were forced to remain in their rooms for 45 minutes.
The average age of guests was around 70. Many of the older, long-time repeat guests were clearly unaware of much better hotels at lower prices elsewhere in the Caribbean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC