The location and views our stunning .
Nice room with a good view of the Marina , enjoyed sitting on the balcony.
The shower in the room was very poor and the sink very shallow, so splashes the water all over .
Staff lack in friendliness and efficiency .
First morning rudely woken up at 6:30 am , a wake up call requested by the previous occupants of the room .Reception had forgot to cancel .
On checking in made a dinner reservations for later in the week .The receptionist even wrote it down . Arrived for dinner , no reservation .The restaurant could accommodate us , but the male seater made an inappropriate comment. I was offended and we decided to eat somewhere else .
On checking out , no one enquired if we had enjoyed our stay .Just wanted the money.
We paid £200 a night and expected better service and friendlier staff .
The staff couldn't do enough to help. Our room had a balcony with chair's we overlooked the estuary. The restaurant staff were great service was prompt and polite meals were as good to look at as they tasted. Breakfast was the same lot of choices both hot and cold same high standard of service. Our room was well furnished and clean and tidy. Absolutely superb hotel
We had a lovely room looking over the marina, very spacious clean. The staff are very helpful, nothing too much. We enjoyed some lovely meals on the terrace and fabulous views over the estuary. We enjoyed our four night break so much that we are going again this month for 5 nights!. Special thanks to Jane, breakfast with a smile and Shaun at the reception, so so helpful.
We recently held our wedding venue at the Quay on the 3rd June 2021.
It was absolutely perfect in every way! Wonderful Brid and the team at the Quay went above and beyond what we expected and made our day truly special in so many ways. The room, setting, venue, food and teams commitment was outstanding! We cant thank enough for going out of their way to make it such a memorable day. All the guests were blown away by everything they had done for us and are still talking about how wonderful it was a week later.
As wedding venues go you just can not top it!! So many thanks to you all for everything.
Rob & Steph Westwood xxxx
Stayed at this lovely hotel and spa last weekend and thoroughly enjoyed our stay.
Pool, spa and restaurant were fabulous
Beautiful room overlooking the castle and estuary arranged by Shaun
Look forward to returning