TripAdvisor For Restaurants

Learn how to bring in more hungry diners to your restaurant with resources, best practices, and tips for getting the most out of TripAdvisor.

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How Restaurants Can Verify Their Identity on TripAdvisor

How Restaurants Can Verify Their Identity on TripAdvisorWhen you claim your restaurant on TripAdvisor, you’ll need to verify your identity. This extra layer of security protects you and other business owners from fraud. Verifying your identity is easy — here’s how.

Verify Your Identity By Phone

Your business phone number included on your listing will be the phone we’ll use to call or SMS text message you to verify your identity. Our system will call or text your business the four-digit verification code depending on your preference you specify when you claim your listing. Once you receive the code, enter those digits in the box provided and click “Submit Code.”

Verify Your Identity With a Credit Card

The quickest and easiest way to verify your identity is with a credit card. You can do so by providing a credit card that includes your name. The card is for authorisation purposes only and you will not be charged. A $1 hold will be placed on your card for us to confirm your identity, but no actual charges will be processed.

Verifying by credit card requires you to include a few other pieces of information. This includes country, type of card, credit card number, cardholder name, expiry date, card security code, and other billing information, such as your name, address, postcode, and phone number. We do not save or store any of this information on your account — it’s for the verification process only.

Once your credit card goes through, you’ll be taken to the Management Centre homepage.

Verify By Email

If your restaurant is part of a large restaurant group or chain, you may be eligible for email verification. If that’s the case, you should see the option to verify by email directly as part of the claiming process. Otherwise, you should verify your identity through phone or credit card as specified above.

Last Updated: 6 July 2019

How to Know If You’re Receiving Calls From TripAdvisor Users

How to Know If You’re Receiving Calls From TripAdvisor UsersYou may hear: “Hello, a TripAdvisor user is calling you,” the next time you pick up your restaurant’s phone. Here’s what it means for your business.It can be really difficult to tell where phone calls to your...

How to Update Your Amenities on TripAdvisor

How to Update Your Amenities on TripAdvisorMaking sure that your amenities are updated and accurate on TripAdvisor is an easy way to let customers know what your restaurant can accomodate. It only takes a few minutes! Here’s how to update your amenities on TripAdvisor.

Updating Your Amenities is Easy and Free

It only takes a few minutes to update your amenities:

  1. Claim your listing! It’s free and easy. Head to tripadvisor.com/Owners and look up your restaurant, click claim your listing, and follow the verification steps.
  2. Go to the Management Centre. Here, you can edit information about your restaurant and respond to guest reviews.
  3. To see your current listed amenities or to update your listing, click the "Manage Listing" dropdown and select "Cuisines and Amenities.”
  4. Edit Amenities. Scroll down to "What features and amenities does this restaurant have?” to see what's on your listing. To edit your amenities, click "Edit Amenities.”
  5. Select your amenities by checking the boxes next to what you offer. If something is previously selected but you do not want it listed, simply click the checkbox again to deselect.

Guests look for everything from parking to high chairs. Updating your information on TripAdvisor helps customers make informed decisions about where to eat. Once you update your amenities, guests will be able to view them under the “Details” section on your restaurant’s listing.

For more information on updating your listing, click here.

Last Updated: 3 August 2019

How Word-of-Mouth Brings This Restaurant More Traffic

How Word-of-Mouth Brings This Restaurant More Traffic

Santorini by Georgios, located in Miami Beach, Florida, knows a thing or two about delighting guests. For owner Georgios Vogiatzis and manager Claudia Angurell, balancing costs while creating an unforgettable experience is all in a day’s work. See how they use TripAdvisor to market their business, manage their reputation, and keep a full house.

Welcome to Santorini by Georgios, Miami, FL

Nestled on a warm and sunny beach in Miami, Florida sits a little piece of the Greek islands. Serving up seafood and surf with traditional Greek flavours is a speciality of Santorini by Georgios that is coveted by locals and travellers alike.

For Santorini by Georgios, everything is about satisfying the customer. What Santorini has discovered is that customers tend to drive more traffic when their individual experience is made a priority.

...

How This Café Trains the Best Staff

How This Café Trains the Best StaffTaking the time to train your employees and empower them can help your business in more ways than one. Here’s how Mississippi's Starfish Café trains the best staff.

Training the best staff — and creating a restaurant culture that empowers them to be the best — isn’t just good for your restaurant. It’s good for your bottom line. The average turnover for American restaurants in 2018 was as high as 75%. That’s real money you’re losing, too — according to a recent study from Cornell’s School of Hotel Administration, losing and replacing an hourly employee can set you back $5,864. With a 75% restaurant turnover rate, that means losing up to $428,072 annually!

Welcome to Starfish Café, Mississippi

Take a trip to the state of Mississippi and you may stumble upon Starfish Café — one of the not-so-hidden gastronomic gems of the south. But what makes this little eleven table café so amazing is not just the great food. It’s also a job training programme that prepares people coming from tough situations with life and kitchen skills for a bright future in hospitality.

Owner Diana Fillhart started her experience in the restaurant industry at age fourteen and never left. When she opened Starfish Café, passing on her hard-earned knowledge to her students became a way to pursue her passion.

The Starfish Method

One of the most important things, she says, is developing an understanding of all areas of restaurant operations. Says Fillhart, “We cross train intentionally so that everybody has a respect and an understanding for both [front and back of house].” This teaches staff how the whole restaurant works together regardless of what task they're working on that day.

After that, Fillhart uses reviews to emphasize observing and proactive hospitality skills. Says Fillhart, “It’s a training opportunity for our staff to talk about looking at issues from the customer’s vantage point and seeing what we can do to respond to what the customer wrote. It helps us teach them that a roving eye will always save you and other good practices about being aware and responsive.”

Reviews are a great way to get customer feedback, which can be used to train and motivate your staff. There are many ways to encourage guests to leave a review, but one of the most effective is simply training your staff to ask them at the end of their meal. Teaching them to do this is also a great way to encourage them to engage and connect with their guests.

If you ask Fillhart, the key to her programme is hands-on experience. “We use: See it. Do it. Teach it,” says Fillhart. “If they see how you want it done, and then they begin to do it, the next thing you want to do is give them the opportunity to teach it. Because if they can teach it, they know it, they own it, it’s theirs.”

If you are working on training the best staff, Fillhart recommends emphasizing for them to: “Always be proactive with a customer, because they just want to know that you see them and they’re valuable.” For owners, she recommends having processes in place for staff to be successful: “[That way], you know they will be able to be successful — so that you can be successful.”

Last Updated: 16 August 2019

How Word-of-Mouth Brings This Restaurant More Traffic

How Word-of-Mouth Brings This Restaurant More Traffic

Santorini by Georgios, located in Miami Beach, Florida, knows a thing or two about delighting guests. For owner Georgios Vogiatzis and manager Claudia Angurell, balancing costs while creating an unforgettable experience is all in a day’s work. See how they use TripAdvisor to market their business, manage their reputation, and keep a full house.

Welcome to Santorini by Georgios, Miami, FL

Nestled on a warm and sunny beach in Miami, Florida sits a little piece of the Greek islands. Serving up seafood and surf with traditional Greek flavours is a speciality of Santorini by Georgios that is coveted by locals and travellers alike.

For Santorini by Georgios, everything is about satisfying the customer. What Santorini has discovered is that customers tend to drive more traffic when their individual experience is made a priority.

...

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