Hello, on the hotel specs on tripadvisor it says you have a swimming pool but I can see no photos and there is no mention of it on the reviews. Do you have a swimming pool? If so, will it be open on 24th April? Thanks.
First of all we would like to thank you for your interest in Rafaelhoteles Madrid Norte. We will be very happy to receive you next 24th April.
Secondly, we would like to apologize for this misunderstanding. In the hotel you will find our summer terrace with a bar, solarium and a small feet pool but not a swimming pool. Our feet pool is only for a little refresh while you are having a drink in our Skybar.
We would like to inform you that in front of the hotel there is a public sport centre called Jose Caballero where there is a swimming pool but it is not inside the hotel. We have asked Tripadvisors to change the description to avoid futures confusions.
Please do not hesitate to contact us if you need more information. We will be very pleased to help you.
Mrs. Belén Baglietto.
Get an answer from Rafaelhoteles Madrid Norte staff and past guests.