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Marriott's Crystal Shores Questions & Answers

Ankeny, Iowa

Planning on being there in late November, how did the property fair from the Huricane I have been trying to find out but have heard nothing.

over a year ago Answer

6 answers

Inverness, Florida
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We are at Crystal Shores this week. There was hurricane damage to a fair number of units - we understand that it was water damage caused by blowing rain. It sounds as if a good number of units are not yet functional, a lot of these in Building B, which is now part of what they call the "Osprey" tower. By late November, I would think they would have all units back on line. But you might want to call to make sure that a unit will be available for you, though. As an aside, I can't believe that MVCI hasn't been updating people with reservations in the near future on the status of the property. This seems highly inconsiderate.

The property itself is in good shape. The beach appears unaffected, and the two lower pools are open. The upper pool is not accessible due to the construction. The palm trees are rather bare, but that's quite minor. The larger issue is the continuing construction with noise, and which results in confusing, awkward flow for walking from place to place.

Most restaurants in the area have reopened, and other than showing the evidence of hurricane damage (blue tarps on roofs and piles of tree debris), the island appears to be back to normal. I suspect that, by late November, you'll barely be aware that a hurricane came through. By the way, the Fin Bistro has moved to across Collier from the resort. Be sure to reserve a meal or two there - it's great.

I hope this addresses some of your concerns.

over a year ago
Helpful answer
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If you are a Facebook user, search for Marriott Vacation Club Crystal Shores, then click on follow. You will get their updates on your FB feed. They were under the mandatory evac order and had to have all guests and staff out 2 days before the storm hit. Since they are in the final stages of building two new high rise buildings, they already have a construction crew in residence.

We own at Myrtle Beach and Hilton Head that were hit by Matthew last year. Marriott keeps a huge stockpile of construction products in storage several places around the US so that renovations can be done very quickly.

You can also send the Crystal Shores GM a message via FB.

Last year, after Matthew took down over 100 trees and did serious damage to 3 buildings at SurfWatch in Hilton Head, they had the trees cleared and the buildings open in about 4 days.

Message them..they will get back to you.

And, if you haven't done it already buy your annual Marriott travel insurance... $169. Then if you can't go to Crystal Shore Marco Island, you can get 100% refund on anything you are out.

over a year ago
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I can’t speak to the hurricane damage but the construction noise wasn’t bad- barely noticeable- with the windows closed and I don’t recall hearing it while I was at the pool.

over a year ago
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and Don...see my answer above...my spouse is from Grundy Center IA and I am from Ottumwa...we did a week at Marco in July with relatives from Ankeny...and we do 8 to 12 weeks a year at Marriott Vacation Club properties. Enjoy your trip!

over a year ago
Dallas, Texas
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No idea - here is what I know - the property is several feet above the water. The lobby is pretty high and probably fared well. Not sure about the beach and associated stuff but I suspect the property will be fine by November.

over a year ago
Atlanta, Georgia
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0
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We had a reservation since last July and were called yesterday to tell us they were cancelling our reservation. We had been checking on it every week fir past month since Irma but they have always been optimistic until the call yesterday. No where else to stay with Marriott points either. We are a bit fed up with the marriott run around. Have now booked an Omni Resort abd hoping kids can change their plane reservations.

11 months ago
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