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Hotel MdR-A DoubleTree by Hilton Hotel Questions & Answers

Niagara Falls, New York

Does this hotel have complimentary parking for gold & diamond? Also, is breakfast included for Gold & Diamond members?

over a year ago Answer

3 answers

Toronto, Canada
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This was my first time travelling to California. My girlfriend and I flew in from Toronto, I rented a Mustang convertible. Upon arrival to the hotel, we were greeted by very friendly staff. I was given a parking tag and pass, at which no time was I told that there was a $24 US per day charge plus tax. There was no sign on the counter or on the wall advising that you will be ripped off for parking. im only posting the negatives of this Hotel because I am having Travelocity try to rectify the problem, the hotel won't reimburse me for the parking.

our first room faced the garbage compactor for a small plaza and smelled of a wet dog which is understandable as the hotel is pet friendly.

I contacted the front desk about the room, they assigned us another room which had a view of the garbage compactor which was fine, I just wanted to relax. I discovered that the shower in this room had very little pressure, so low that I couldn't wash my hair. Again, we were moved to another room. It was smaller, no sofa but at this point the shower worked and it didn't smell. It had a better view, the main drive leading to the hotel.

Yesterday morning our check out day, I got out of bed and noticed a piece of paper had been slipped under our door. It was bill for parking. $184 US!!!!

Who needs a coffee after getting blindsided like this. After getting up off the floor, I contacted the front desk. The girl said the charge is posted on the Travelocity website. I looked and looked and looked and finally I found it buried in an obscure part of the website. I told the girl that nowhere on my confirmation was this fee mentioned or on my parking mirror hanger or on the pass itself. I also asked why I wasn't advised that this fee existed when I checked in or why it isn't displayed at the front desk. Same BS, sorry we can't help you.

So Travelocity is looking into the issue and will let me know within 24 hrs, I have a feeling it's all lip service. I will contact MasterCard and file a complaint, I will also contact the CEO of Hilton and let them know how there brand ruined my first experience visiting LA.

Thanks MDR Dbl Tree

Dan Tesanovic

11 months ago
Dublin
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Breakfast buffet is included. I didn’t park - so not sure :)

over a year ago
Melbourne, Australia
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Parking is paid self park. Not sure about breakfast as I always take the points. There are plenty of places to eat nearby!

over a year ago
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