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Pullman Lijiang Resort & Spa Questions & Answers

Ranked #7 of 1,000 Hotels in Lijiang
Sydney

Has anybody booked this hotel using 3rd party booking websites (e.g. Expedia, Trivago, Wotif)? Under the accorhotels Pullman website, there is either a Deluxe room with either Mountain or Garden view or a Premium Deluxe room with Snow mountain view. On the other 3rd party booking websites, there is no Premium Deluxe room but just a Deluxe Room with Snow mountain view at around the same price. Is this the same room type? Has anyone booked this and turned up at the hotel being offered a normal mountain or garden view?

Thanks for any comments.

9 months ago Answer

2 answers

Property representative
h7231-GM
Lijiang
Helpful answer
1
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Dear Sydneysider 75

Thank you for your Question in regards to the different wording for the same room type on third party booking websites. Checking these pages i found that this needs to be changed to avoid confusion, which will be worked on imediately.

If you book a deluxe snow mountain view room it is indeed the same category as the premium deluxe snow mountain view offered directly on the Accorhotels Website.

Please accept my apology for this confusing wording.

Feel free to contact me directly for any further question.

Kind regards

M.Schumacher

General Manager

9 months ago
Sydney
Helpful answer
1
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Hi M,

Really appreciate your quick response. Great customer service for a GM to personally respond to such enquiries. I can now book with a peace of mind that we're getting the right room type now. We are excited and looking forward to staying at your hotel & having a view of the Jade Dragon Mountain in May.

Regards,

M. Cheong

9 months ago
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