my husband and son will be staying in your hotel on the nights of Oct 3, 2017 and Oct 4th. how do I arrange for a late check on the morning of Oct 5? their names Mark and Joe Palmer. thanks Laurie Palmer
Dear Mrs Palmer, thank you for providing us details of your booking. We are pleased to learn that our colleague has already been in touch and offered assistance for your family’s upcoming visit. We all look forward to welcoming them to our world of hospitality in early October. Yours truly, Philip Dewar, General Manager
yes if you want to give advance notice, email the hotel, the staff are very efficient and accomodating :-)
You can inform the reception upon check in. If you are staying at the Horizon Club floor you are allowed upto to 4pm late check out.
Get an answer from Kowloon Shangri-La Hong Kong staff and past guests.