I have booked a room here for my husband and me for this coming October. We have been to Lucca before and know that parking is tight. We will be coming with a car however from Milan. Does the hotel have parking or are they able to connect us with a garage nearby?
The hotel has an excellent but hard to find parking facility approximately two streets away.
Do not attempt to drive there without calling Mario in the hotel first.
Go in through the arched stone city gate ( even though it says not too) and then pull over after a few yards. Phone the hotel and they will guide you to the secret car park.
Later in your stay you will have a key to open the gate yourselves.
It's much easier than it sounds ( choose a small car).
Get an answer from Hotel Palazzo Alexander staff and past guests.