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1K Paris Questions & Answers

Ranked #454 of 1,820 Hotels in Paris
Caracas, Venezuela

We're forced to block our credit card cause it was use (not by us) the day after we register at the hotel to buy at nike. com. During check in the reception guy ask for the credit card to make a photocopy and the day after a purchase was made at Nike. Any doubt? Registration on Friday February 9th 2018 at 23.00

9 months ago Answer

2 answers

Property representative
BiancaC2742
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Dear Mr Carlos, We are sorry to hear that your credit card has been used for fraudulous purchases. We check all credit cards and ID upon arrival at the hotel in order to prevent fraudulous payments, this this for our guest security as well. This is just presumption as your card maybe used but someone not linked to our property while traveling to Paris. We have this procedure for many years and we have never had any issue. If you have any proof that this payment have been done by one of our employee or if we can help you to find out who used your credit card (name, adresse ...) please provide us the information urgently in order to take the necessary actions. Our guest security is one of our major preoccupations.

9 months ago Google Translation
Caracas, Venezuela
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Do you check The credits cards by making a photocopy???? And not even in front of the clients but on the back office?

9 months ago
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