Hi we had a lovely meal on Sunday night but were quite upset to be told by one of the waiters that the 10% service charge, that is automatically included on all bills, was actually a 'house charge' and the waitering staff didn't receive any if this? Is this accurate?? My husband then left more money as a tip for the staff as we were quite annoyed that this was the case.
Some restaurants do this and staff don't get much of a say in the practice. Not many people are aware however that the service charge is discretionary and you do not have to pay it.
In the past I have asked for it to be removed from the bill and left the 10% in cash as a tip for the waiter. (Cuts out the middleman and makes sure it is going to the staff) staff usually pool their tips and share them at the end of the evening. (Like the restaurant is supposed to do with the service charge.)
Yes, I noticed this too recently on a trip to rolys. It is a new practice. I have seen it for groups of 6 or more many times in other restaurants but not for anything less. Have dined there recently in a twosome and in another occasion with another couple and it was on the bill. I don’t leave a tip when I see this as I assume it is going to waiting staff. There does need to be clarity here.
It has always been my understanding that the service charge was sheared among the staff.
I am aware that many restaurants engage in this practice.The best way to clarify the situation is to contact Roly,''s Bistro directly.
Good Morning! This puzzles me as this has not been the practice up to now. Are you SURE that this is the case? If so if I were you, I would write to Roly's direct and ask them the question. I would love to hear the answer. Contact me directly at 087 2530325 if needs be. Regards Michael.
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