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New Hacketts Hotel Questions & Answers

Tynemouth, United Kingdom

You don’t give a fair representation of your hotel by posting only the refurbished rooms. You should show customers the old rooms so they know what they will get. We are currently staying at the hotel and have no running hot water a basic need? You are misleading customers?

over a year ago Answer

2 answers

Property representative
NewHackettsHotel
Blackpool, United Kingdom
Helpful answer
0
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Not as helpful

Dear Sir/Madam,

As you will be aware, we are very busy at present, but please do come to reception to see if we can help in anyway during your visit.

Regards

Suzanne

over a year ago
Tynemouth, United Kingdom
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0
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Not as helpful

The manager is not interested. The restaurant was chaos, breakfast was cold and the dining room was filthy with slops splashed up the wall and dirty tables all over. Rain water was leaking through the electrics in the dining room and staff looked fed up. The manager just kept saying email Budget Hotel Group, I can't do anything I don't have the power.

over a year ago
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