Evelina, I am curious why you would choose to stay there twice when you rate the room so low on cleanliness, service and sleep quality. This seems a bit fishy to me and $1200.00 for B&B stay must have included several other options like spa passes, etc which you eluded to say. As they always say there are two sides to every story.
This customer was a very good customer who had stayed with us many times before always bringing other friends and family and this showed us that after 35 years in the business we were doing something right in satisfying her needs in cleanliness, service and good value.
As this is a disputed charge I am not able to discuss the matter any further, but I can reassure you that she chose the most expensive category of room x 2 for 2 days, 5 course dinner, breakfast, afternoon tea included.
We do not consider ourselves to be and Bed and Breakfast as we have 17 staff, 11 rooms, a spa and a public dining room. Our prices are very good value and customers love the BYOB policy without the corkage fees it saves them a lot of money.
We hope you will give us a chance and make a reservation here at the Inn.
Previous to this last incident we had with the Beild house there was definitely things that were over looked and we figured we were getting a good deal hence we put up with certain things! Unfortunately after this last incident it's just unacceptable, the owner Stephanie is extremely unprofessional in the way that she handles things, she's in the hospitality industry and should be very understanding and at the most polite with her guests. Unfortunately this is not the case with her, as you see many other reviewers indicate her behaviour is unprofessional and if she wants to run a successful B&B she needs to put her attitude and mannerism in check and learn how to handle any situation that comes her way in a professional manner. Since my last review I've stayed at other B&B's in collingwood and are absolutely worth every penny plus more! Save your money and stay away from the beild house
Our stay at the Beild House was very enjoyable. While we did not take advantage of any of the spa offers, we did find the staff friendly and we would definitely go back. I do agree with Dorien from Stratford that the carpets do need some extra
I paid 120.00/night,breakfast included.I rated very good on friendliness,clean,and great location for downtown event,was there for elvis festival.Would stay again.Sorry for misunderstanding in reading reviews.
I believe you clicked on the wrong review - we stayed at Beild house for the first time early in November and enjoyed every aspect of it. We gave them a 4 out of 5 on cleanliness only because the stairway carpets were worn/dirty and needed to be throughly cleaned or replaced. We would love to return and will without hesitation. Dorien
We found our stay to be clean, comfortable and great service, our stay included wine tour passes, scandinavian spa passes, the B&B own spa services such as a massage and pedicure also included was breakfast both days and excellent ones at that also a five course meal one night. This was an excellent stay, service and cozy sweet feeling! Hope this may help you a bit!
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