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Alexandros Questions & Answers

Here's what travellers have asked, with answers from Alexandros staff and other travellers.
Answered | Most Recent | Fewest Answers
  • Dutch first
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  • Any
English first
Dutch first
English first
French first
German first
Italian first
Polish first
Russian first
Spanish first
Swedish first
Any
English first
Leeds, United Kingdom
7 days ago
Show all answers (3) Answer
Leeds, United Kingdom
7 days ago
Show all answers (10) Answer

Im unsure how to reply to my own review as someone from the hotel commented and id love to correct there reply. 1 the smell wasnt down to a near by farm. There is no farm near by its the over flowing bins next to the back of the kitchen I had to walk past every day to get to the pool with my son in the pram. 2 ive grown up on farms I can clearly tell the difference between a mouse and a squirrel. I dont think the two are remotely the same! It clearly came out if the bins across a beam and into the kitchen. And I did report it to the reception actually. Also I wasnt the only guest to see mice a lady on the ground floor found one outside her room and she was given a free bottle of wine. 3 there was absolutely no choice for kids. One of the guests who had many many complaints had told us before we had arrived there wasn't any chips at all. And actually I did ask for chips of an evening and I didnt get any. My kids wouldn't even eat the pasta.4 and as for the staff in the dining hall being rude yes they where. My daughter got up with me as many toddlers love going with there parent's. She was stood by me at the ice cream but was looking at the table in the middle and she was being shushed like a dog. That happened on more than one occasion. 5. As for me being locked in the bathroom for 40 minutes. It wasnt an outside lock smith that came it was the same man who came to give us a bath plug we didn't have. That could have been one of my children locked in there and I tell you I wouldn't have been waiting 40 minutes to get them out!,5. I didnt report the sun bed collapsing on my fingers but doesnt mean it didnt happen. Id also fallen down the stairs carrying my pram that couldnt fit in the tiny lift. The reception staff were amazing then the lady couldn't be more helpful. But then again if the lift was big enough to actually cater to children id of been able to get in lift! Or again we should have been put on a different floor with no stairs. But hay ho im home now. Oh and you had one bar man the young mam he was lovely couldn't fault him but the older man was also rude. A few of the kids in the hotel including my daughter where repeatedly told off by him for playing when where else where they suppose to play? The air hocky didnt work it had no pucs! I wouldn't book here again. Despite all the cons I still had a nice holiday with my family.

1 month ago
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Leicester, United Kingdom
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London, United Kingdom
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London, United Kingdom
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essex
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Dartford
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Rhyl, United Kingdom
5 months ago
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Questions? Get answers from Alexandros staff and past guests.

Posting guidelines  
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?