This is for the overall manager who seems fair.we stayed in your hotel twice this month we had an incident with our granddaughter the first time,she nearly scalded her hands as both the taps were scalding. Didn't make too much of a fuss about it but mentioned it to reservations manager and night porter.she gave us vouchers 'for what'? Went back with my mum and husband and sister on the 19jan even wrote a great review wanted to back tomorrow till Saturday and use the vouchers,could not believe that we were quoted over 200eu without the vouchers for one room without an evening meal!could go abroad for that,extremely disappointed
I sent White's an email about this but never got any reply. Sympathy would have been nice anyway and perhaps some plan to improve matters. I mentioned to them that I squashed my hand. The joint is still quite sore two weeks later; as I am a musician, this is not good.