My husband rented the 2017 Road King and I drove the 2015 Sportster for an overnight trip to Dealth Valley. I talked with Ralph two times leading up to our rental and also had e-mailed to get a quote. Since this was our first motorcycle rental and we were flying in from Chicago in January, he answered all my questions. We arrived at his shop by Uber at 8am on a Saturday and he had us on the road with two bikes, paperwork, gear, and some overall directions for our trip in no time. He held our checked bag at the shop. It was easy peasy and a beautiful ride. The bikes ran great and this was the highlight of our trip between Vegas and San Diego.