I think the Spa was beautiful and the staff was friendly and helpful. I’m sure this thing happens once in a blue moon but our experience wasn’t quite as we thought it would be. Especially for a nice place like this.
Booked a couples massage in the morning. Must have been the first appointment of the day because one of our massage therapists was late getting there. Was told it was because of the weather (it was raining and cold that day). Slightly off putting to see your therapist rush in with Starbucks coffee in hand. I jokingly mentioned to my husband that I’d hope she would take her time getting ready because I didn’t want her to feel rushed or have freezing cold hands. Unfortunately she was my husbands therapist and he said she did have cold hands. She also had the sniffles throughout the appointment.
I’ve been there. Your running late, it’s cold and raining, but we’re paying a lot for this relaxing experience. Please think about that and either take your time and get focused before you start or get someone else to take over.
As for my therapist, he was great, up until the last 5 minutes (this was an 80 minute massage). It was like he became rushed or he forgot the time because he completely forgot my right arm! I’ve had plenty of massage and I know sometimes a therapist can work on one area for awhile and have to shorten the time they spend on other areas. And I may not get the same massage on my left side as I do on my right, but to totally forget an arm almost ruins the whole experience.
While we were sitting in the waiting room relaxing, what looked like the manager and possibly contractors walked in and proceeded to have a meeting and look around the rooms. Then 10 minutes into our massage it seemed they had come back and again proceeded to have another meeting right outside our door! You would think the manager would A) check/know the schedule for the day or B) look in the waiting area before having a meeting there.
I wouldn’t say it was bad, just a little disappointed. Both my husband and I agree that the massage was really great and was exactly what we needed, but had expected a little better.
To be far we did get a discount on my husbands massage because the therapist was late, so we do appreciate the recognized that.
We would definitely go back. Like I said this was probably a once in a blue moon thing.