Showed up Saturday night to see a specific DJ preform with a friend. We had never been there before and when we arrived there were 2 lines on either side of the building. No signs to tell us where he was preforming, none of the security folks or people at the door knew either. They all failed to mention that there was one price for levels 1-3, and a separate price for the 'basement.' So we each spent $20 to get in and after talking to many people inside, they did not know where he was preforming either but one person advised us to check out the basement. We had bands on already so they advised us to go outside and get in the other line specifically for the basement. We get up to the door and they tell us is it $20 to get in. I explained we already paid and they tell me that we paid for levels 1-3 and that the basement is a separate cost even though a part of the same club. I explained we had only been there for 5 minutes, no one knew where to direct us or where the DJ was preforming, that no signs were up, etc. and asked if there was any way that we could transfer what we had JUST paid for as we were not needing to use floors 1-3. They said there were no refunds or transfers of any kind. So I ended up having to pay an additional $20 for myself, AND, an additional $20 for my friend as he only brought $20 cash. So a total of $80 between my friend and I and we finally got to the right place. The people working here have no idea what is going on or where anything is and no sympathy or understanding for errors made due to their lack of knowledge of their own club. It would be great if there was some small level of organization so as to know where you should head if going to see a specific artist. Needless to say I will not be returning and will encourage others to not go as well.