They picked us up from our hotel at the time they said they would. The transportation had a few pickups before we got to the drop-off point,We then had to walk from the security gate at the top of old Side ,we only had flip-flops on as we were not expecting a long walk to the harbour to get the boat, If you book this trip wear walking shoes or something that you are able to walk in, The welcome onto the boat was very good, once we chose a place to sit the whole experience was great and the instructors and staff were amazing, I personally couldn't do both dives due to not being able to equalise my ears, but my wife did and thoroughly enjoyed the experience, the food at lunchtime was good,