Booked a package through our Love Holiday's Rep at the hotel. Wished we had read the reviews before booking but we didn't know where we were going!
We were picked up in a taxi & greeted in reception where a member of staff tried to sell us some extra creams for the massage, we declined. We were given a towel & shown the changing rooms. We went downstairs to the sauna, then the steam room, which needed a good clean, the grouting & bottom of the doors were mouldy. We were then led to the 'salt' room. Basically a room with plaster covered plastic lumps to look like a cave & large granules of salt on the floor. It smelt very damp so we didn't stay long.
We were then shown into the bath area where we were very lucky to get the only female member of staff. She was amazing, very thorough & professional. It was a fantastic experience, never had anything like it before. The other members if staff were young males & treated the guests a mixture of men & women, with respect when it came to towel coverage!
The massage part was where they spoilt it. I was hoping for a female masseuse but there weren't any & we weren't asked. The room had clean towels on the bed & the massuse was respectful. The massage started well until he stopped & sighed, on my legs & back. He said he had to get his boss to translate. This is where it turned sour. They were talking between themselves & it transpired that apparently I had a 'dangerous edema' in my legs & something in my back, which if not treated by a medical massage would be very dangerous!! Just like other reviewers have said. It would cost 'only'€60 extra to be treated. I declined but they insisted. I didn’t feel comfortable with two men being pushy. I knew then that it was a scam as there is nothing wrong, medically, with me. We compromised & I agreed to the back massage for €30. Yes, I felt vulnerable. Massage finished, got changed, paid & left in the taxi.
Yes it was an experience, one that they could have so easily have got 5* for. Trying to scam customers who have already paid a lot is pretty low. We then read the reviews! We had to laugh & put it down to experience!
Anyway, the actual bath was wonderful however, do your research & shop around, there are much better & professional ones around.