We had a most wonderful tour because of our tour guide/bus driver Gerry! He gave us so much information along the 2 hour ride to the Cliffs of Moher, really explaining things along the way. He took great care of our whole group all along the way. He explained our options at the Aran Island of Inisheer for touring, pony guided covered wagon, different type of wagon, ride a bike or walk. He told us about the different place to eat. All good recommendations.
He really became my hero before we left for the trip. The trip leaves at 9:00 am at the Kinlay Hostel. There’s no bathroom nearby to use before you leave. The worst thing is there’s no working toilet on the bus!!! Let that sink in. You’re going to be on the bus for 2 hours, each way, with no working toilet.
At 8:45 I asked the general manager/representative from Wild Atlantic Way if there was a bathroom close by. He was very rude and brusque, and told me no. He also mentioned, very emphatically, that the bus was leaving at 9:00 sharp.
There’s no bathroom available anywhere near the meeting place. I inquired about a toilet on the bus and was told no.
Gerry overheard me and walked me most of the way to the Victoria Hotel. I told him I was worried about being left behind and my husband was on the bus. I told him what the WAW representative told me.
Gerry nicely but firmly told me not to worry. He said he was the bus driver and he would not leave without me.
I hurried and made onto the bus at 8:59.
If the WAW representative had bothered to be half as kind and helpful as Gerry I’d have been back on the bus even sooner. He is a very poor representative of your company.
Gerry, on the other hand, is wonderful! He is great. You should recognize him and honor in some way. A little kindness (and common sense go a long way.
You must have toilets on your buses.