My 72yr old Mother and I booked with Scandi in 2018 for a tour but had to cancel at the last minute. We then re-booked with Scandi again in 2019 for our tour in December. Both times from the booking process, the payment process, all communication and the receiving of travel documents was exceptional from start to finish - can not fault this company at all. All our questions were answered promptly and nothing seemed too difficult for Scandi to organise. Our tour itself was amazing and extremely well organised, from transfers to tours, meeting points, all instructions were clear and everyone we interacted with was friendly and helpful. Our tour covered everything we wanted to do in Finland - we got to experience the Santa Claus Express Train, Santa Claus Village, Reindeer Farms, Husky rides, ride snow mobiles, stay in glass igloos and had some fantastic meals. We missed out on the Northern Lights, but that just means we have to go back! Both hotels arranged by Scandi were excellent and centrally located. Our day trip to Tallinn was excellent and there was no stress at all. Have been so very impressed by Scandi and the Winter Fairy Tale 6 day tour that I can not recommend it more highly.