The driver/guide (Egor) picked me up at hotel at the scheduled time in a very comfortable car, and drove all the way to Ranua Zoo telling facts and curiosities and providing answers to all my questions. He took care of the ticket, gave me useful tips for the visit and provided a very nice lunch before leaving. On the way back, as a courtesy, he took me to Santa Claus Village to let me take a picture at the arctic circle line, before dropping me back in Rovaniemi, exactly five hours after departure. This was a very nice experience. Excellent program, comfortable car and nice guide, I strongly recommend.