Wow. Have never had a worse interaction with an employee in my life. I have worked in customer service for the past 8 years and have never treated anyone this way. Upon arrival to the club, I checked my jacket w my two girlfriends. The girl gave me a receipt for 5 euro per jacket. I put that in my purse. She gave me nothing else. We had a friendly conversation and I complimented her on her top. I go and have a fun time w my friends. We go back to get our jackets and this woman acted like she had no clue what was going on. I showed her our receipt for payment and she told me she could not give us anything, as we did not have a ticket. I informed her she failed to give us a ticket for our jackets. As I went back and forth w her politefully, she gave me all sass. I pleaded w her that I can show her pictures and tell her what’s in the pockets. She did not care at all. Upon crying outside the club, the bouncers addressed us. They really tried to help us. They walked us back in to coat check, tried to communicate w her our jackets and what they had in them. She again, did not care. This is not a big club. We are not thieves. We showed pictures and proof of payment. This woman was so indifferent and inconsiderate of her mistakes. WE LOVE THE BOUNCERS!!! They should in no way, shape, or form, be indicted by this. But the woman who runs the coat check needs a reality check. This is no way to treat customers. I cannot believe we were spoken to&treated that way. Regardless of immense proof of our ownership and her fault, she did not give us our property. Do better gattopardo. We were only in Milan for one night, and went to Como the next evening. My friend and I ended up training back to Milan, just to grab our coats, and trained right back. The staff that was there was so so professional and kind. They led us in the back entrance and our coats were hanging with my name and phone number written on them. It was evident they cared. My friends coat is her late grandmother’s, that she deeply cherishes. This woman did not give two sh**s about us or the sentimental value. So happy to have gotten them back, all thanks to the bouncers. To the woman who ran the check, you can rot. God bless Milan bouncers. Thank you guys so much. Go for the conversations, intimate and personal connections, don’t check a coat. She sucks. Super cool club, marred by their check’s inattentiveness and inconsideration. All other staff members we interacted with were so fun and kind. Honestly would go back. Giving 4 stars because everyone else was so nice, minus the one girl.