After several emails - and some concerns/stress - we confirmed our pickup from the Malaga cruise port and following short taxi ride to van departure. A dozen of us were then very comfortably transported to a stop in Granada where we met our local “tour guide”. The parentheses appropriate due to the absence of any guidance. We literally followed the guide a couple of blocks to a main street, then we were told that one historic area was in one direction, while a second popular area was in yet another direction. Our guidance? “You’re now on your own. Make your way back to to van in approximately 45-50 minutes”. In all our travels, and many previous tours with Viator/TA, never felt so lost. So far, something less than 1*. On to Alhambra where we were met by a second local tour guide, with whom we spent several hours. Unfortunately I don’t recall her name. (However, to any TA personnel who might read this, she was young, petite, and wore distinctive red Converse sneakers.) This lady was absolutely excellent regarding her knowledge of everything Alhambra, and very professional in her concern for the comfort (it was hot) and interests of her audience / group. She deserves 6*. The site itself is amazing and well worth the time. I won’t elaborate further as other reviewers have exceeded my descriptive abilities. One last thing. A passport is not required. Simply an original government issued photo ID. Hope this helps. Good travels.