I booked this experience for my partner as an anniversary gift in August 2022 and after a really disappointing and rocky start (our booking was finally made one evening in October at 6pm, but when we arrived we were told that the booking was a massive mistake as they close at 6pm!).
It was even worse because I was flying out the country the next day and we wanted the quality time together. Miserably, we returned home and the next 4/5 weeks was a bit of a battle with phone calls, emails and an eventual complaint from me as the Spa, even though very apologetic could not fit us in until January 2023!!!!
By then, our voucher would have expired and so I did not stop contacting the spa until they could come up with a solution.
I dealt with Winie mainly, who was very helpful and kind who managed to fit us in on the 18th December 2022!
When we got there, parking was easy enough and we were given our robe and slippers. We got to chill out in the relaxation room on the hot tile beds, there was water and hot herbal drinks available to help ourselves. I waited as my partner went for his first ever Swedish massage by Winie. He said it was the best massage he had ever received and was so relaxed on his return.
The steam room and sauna did not disappoint either! Beautiful and clean, plus it was a Sunday afternoon so the spa was very quiet and private. There was a glass sink with crushed ice and experience showers, all very nice.
We showered and there was a hairdryer and hair straighteners in the ladies changing room, which was handy but I was glad I took my own hairdryer as the Spa's one wasn't very good (cool rather than hot).
We left feeling great, relaxed and revitalised.
Special shout going out to Winie, who finally secured our booking and sorted out the mess, plus she did a superb job on our Swedish massages and we would 100% recommend her!