Booked “Grand Crus Tasting Course” for EUR 90.
I was the only one who booked a tour in my time. The quality of the guide was VERY POOR.
1. NOT PROVIDING BASIC INFORMATION
Giuseppe did not provide information that must be provided in ordinary tasting tour. This is not my first experience with wine tasting tour and although not an expert, I have collected information as a courtesy and was quite enthusiastic to learn more. However, I have to ask Giuseppe all the basic information, i.e., number of contradas, number of wines they are producing, how many bottles that are being processed in the processing room, how they harvest, how the soil is consisted of, etc. Giuseppe was very reactive and only replied in short (e.g. “Lava soil has 72 types and every soil is different.”) without providing any additional information. Please remind that this tour was conducted as 1:1 tour and we had sufficient time to talk about anything. I doubt that this is not an information that I have to ask the winery one-by-one. When I asked I would like to know how the different soil affects taste / grape, I got the answer “Look, you picked a wrong course. This it not a thing that I can teach you in two hours. There is five-hour course ….”. What is the point of two-hour course if it is going to provide content-less words like “All the soils are different”? This is definitely not what I should get for paying EUR 90.
2. YELLING “YOU DRIVE ME CRAZY” AT THE CUSTOMER?
Giuseppe was very reactive and did not control temper which gave me humiliating experience. After visiting the bottling room (even without seeing the tanks!) we have in the barrel room. Giuseppe gave short description on the two types of barrel in just a single quick sentence. I asked Giuseppe to confirm my understanding is correct and how long the wine is aged in the barrels and this is the point when he suddenly got mad and started yelling at me. He said that I made him telling the same thing over and over, which “drives him crazy”. He seems to have lost his temper so I apologized to him and told him that it may be due to language barrier (I am Korean but I speak American English very well). He repeated that if I ask him same questions then he has no way to think that I am kidding him. I did not ask him the same questions for 10 times. I asked just two questions and the questions are related to what shall be provided in the tour and did not contain anything that made him piss off. There is no reason that he should be yelling at the customer who are very interested in your wine and asks questions related to their wine and wineries. Even if I had asked a stupid question, you don’t yell at your customers and you should not do it to anyone else—this is a problem of manners. Giuseppe must look back on himself as well. On the way to Guardiola, he was the one who did not pay attention to my words and made me ask the SAME questions over and over.
3. SPENDING TIME ON THINGS THAT ARE NOT RELATED TO WINE, WINERIES
During 30 minutes, Giuseppe stopped car just to take pictures for himself and did things that are not quire relevant to this tour. He picked chestnut from the ground, cracked and gave the half to me. He told me to look at the lizard, which was not quite new to me. At Guardiola, he told me to look at the abandoned vineyards and told me that they are part of Guardiola. I felt as if I was being tested and he did not provide any explanation on these side jobs as “experiencing the rural life / soil”.
Adding to below, all information I got from the tour was is so basic and I even had to ask Giuseppe all the information, even basic.
For example, after about an hour and 10 minutes has passed, I asked "I heard that you grow Nerello Mascalese and Nerello Cappuccio. Are there any other types of grapes?"
His response was "Nerello Mascalese, Nerello Cappuccio and Carricante".
I again asked "And for the white wines?
He started to get angry and yelled like "Carricante is for white wines!".
I have never imaged a tour in which I have to ask even BASIC information about your wines and vineyards.
Don't you think that this is the information that you need to provide?
Also, it is not the type of thing that he should be pissed off and I have to care about his temper throughout the tour.
Giuseppe did not provide any information on geological, historical aspects of your wine and wineries.
He shuld at least told me if I ask him questions.
It is never proper to say "go ask for 5-hour tour" or "I TOLD YOU!!!" for someone who is willing to learn from your wines.
I could not have any information on your vineyard and how you grow grapes, how you process wines and how you age wines.
I have never received even EUR 0.9 information from EUR 90 tour. I didn't want to pay the bill at all.
Especially when Giuseppe showed abandoned parts on the other side of Guardiola, I was very embarrassed and I didn't know what to say.
He was very hostile and said rude things like "Look, I don't know what you want from this tour".
But wouldn't it be him who knows well about the vineyards and the Etna Nord and should be telling me about the precious vineyards?
Even the visit to the contradas, barrel room, processing room was very short and he finished the tour in one sentence.
Can you imagine explaining your wineries in just one sentence? I have expected much more extensive explanation than that.
I am certain the composition of the tour is much poor than it was supposed to be. Giuseppe was not informative, very rude, reluctant to answer my questions and he made me feel uncomfortable throughout the whole tour. Before coming to this winery, I had several positive experiences with Tenuta Delle Terre Nere wines and upon arrival I was very thrilled to be at their estate and vineyards. But the humiliating experience I had there made me lose interest in their wines in 30 minutes. Would NEVER recommend the tour to my friends.