We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
What Makes It Special
World Cultural Heritage 'Mt.Fuji' is visible from the premium outlets®. The outlet includes 210 stores the carry international and Japanese luxury brands. As one of the largest outlet shopping malls in Japan, the outlet offers "a city in the forest" ...
Traveller Overview
  • Excellent25%
  • Very good50%
  • Average22%
  • Poor2%
  • Terrible1%
Travellers talk about
“premium outlets”(39 reviews)
“mt fuji”(61 reviews)
“food court”(25 reviews)
1312 Fukasawa, Gotemba 412-0023, Shizuoka Prefecture
+81 550-81-3122
Access Map
Store Directory
Store Directory
Other Branches Nearby
Shopping Tips
1.Tax Free At these Tax-free stores, if you meet the below conditions, you can shop Tax-free. Please show your passport to the cashier when you shop. For general goods (clothes, shoes, bags, accessories, etc) ; 5,000JPY or more excluding tax at the same store. For consumable goods (food, beverages, alcohol, cosmetics, etc); 5,000JPY or more excluding tax, but 500,000JPY or less excluding tax at the same store. 2.CURRENCY EXCHANGE Available automated foreign currency exchanger in Welcome Center. USD($), EUR(€), CNY(¥), HKD(HK$), TWD(NT$), THB(฿), KRW(₩), IDR(Rp), MYR(RM), SGD($), AUD($), GBP(£)*Credit limit: 100,000 JPY per transaction (incl. fees), exchange to JPY only 3.TELEPHONE INTERPRETING Available at any stores when you shop.Please feel free to ask a staff.(Available in English, Chinese, Korean, Portuguese, Spanish, Thai. Free) 4.DELIVERY SERVICE Accepted at Mom's Reform. *Items can be delivered only to addresses within Japan. 5.LOCKERS There are about 130 lockers in Gotemba Premium Outlets. 6.FREE Wi-Fi SPOT. West zone: Beside Gap East zone: In front of Nike, near Sanrio and Welcome center 6.RESTAURANT AND CAFE INGREDIENT PICTOGRAMS We have prepared ingredient pictogram sheets for people with allergies and religious dietary habits so that people can make choices more easily. 7.PRAYER ROOM Located beside Banana Republic in the East Zone that may be used for activities such as prayer.
Ways to Experience Gotemba Premium Outlets
from US$83.50
More Info
from US$116.60
More Info
from US$897.70
More Info
from US$98.70
More Info
Reviews (1,243)
Filter reviews
390 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviews premium outlets mt fuji food court the bus free shuttle shinjuku station great shopping international brands information counter outlet mall good deal kate spade food hall high end brands prayer room buy something lots of shops
Updating list...
1 - 10 of 390 reviews
Reviewed 3 days ago

I recommend everyone to go here, as they offer many choices with good price. But, I feel I need to share unpleasant experiences I had, without any aim to make negative perception of any brand. First is Balenciaga, I intend to buy multicolor bazar striped...More

1  Thank purin p
Reviewed 4 days ago

To get here from Tokyo, we took the bus from Shinjuku and an hour later, arrived at this huge complex of shopping outlets. If you are a keen shopper, then embark on this hour long journey and 1.5 hour to get back to city. There...More

Thank purplebackpack
Reviewed 5 days ago

Getting here is easy with the Hakone Free Pass. We boarded a direct bus from Hakone Yumoto Station bus stop by showing the pass to the bus driver. There are many buses and the kind staff will direct you to the correct queue line if...More

1  Thank Tauji
Reviewed 1 week ago via mobile

I loved coming to this more than 220 outlet stores amidst the background of Mount Fuji. To come here, we first tour the areas around mount Fuji. This day, Mount Fuji was cloudy and you see snow fored on the stop, and we end the...More

Thank Z969SQjohnc
Reviewed 1 week ago via mobile

The outlet was well designed - sheltered pathways in the rain next to the stores. For those with prams and wheelchairs, there were friendly pathways but exposed to wet weather. There were 2 sections to the outlet. Each section had designated cafes - not plentiful...More

Thank RovingRascal
Reviewed 2 weeks ago

This is just a big shopping area out and away from the city. We were not overly impressed with it, but many people were there going through the many shops. They say that it has many discounts, but with the cost of transportation to get...More

1  Thank Yuko-Stu
Reviewed 4 weeks ago

Not for the budget conscious. Prices the same as anywhere else. Eatery was very disappointing- not much choice at all.

1  Thank bj1d2
Reviewed 4 weeks ago via mobile

1. Easy huge parking lot across the street from the mall. 2. Bring an umbrella on rainy days. Since it is an open outlet. 3. Very busy on weekends. 4. Resemblance to premium outlets in USA. 5.Bring your passport and go to take a discount...More

Thank IditT4
Reviewed 4 weeks ago via mobile

If you are taking a public bus be very wary to read the departure times on the bus stop, as we discovered the buses only came once an hour in the afternoon. This place is what I would call extremely high end, so if you're...More

Thank mobetrotter
Reviewed 17 September 2018

Great and complete tier-1 brands like Coach, Polo Ralph Lauren, Bally, Gucci, Prada. The Polo store is huge with good bargains, so is the Coach store. Additional bulk discount possible - if staffs hand you a promo card when you walk in. The Lego store...More

Thank ambamb8
View more reviews
Nearby HotelsSee all 27 nearby hotels
Super Hotel Gotenba
77 reviews
1.78 km away
Lala Gotenba Hotel & Resort
80 reviews
2.15 km away
Mars Garden Wood Gotemba
168 reviews
2.19 km away
Super Hotel Gotenba go-kan
43 reviews
2.24 km away
Nearby RestaurantsSee all 564 nearby restaurants
Godiva Gotemba Premium Outlets
91 reviews
.28 km away
Yoshinoya Ashigara Sa Downline
23 reviews
.61 km away
Fauchon Gotemba Premium Outlet
65 reviews
.27 km away
Numazu Uogashizushi, Gotemba Premium Outlet
71 reviews
.09 km away
Nearby AttractionsSee all 171 nearby attractions
Ashigara Service Area Outbound Line
53 reviews
.61 km away
Toraya Factory
71 reviews
1.47 km away
Ashigara Service Area Upline
69 reviews
.76 km away
Questions & Answers
Ask a question
10 November 2018|
AnswerShow all 2 answers
Response from ricsonic | Reviewed this property |
Sorry po. JR is not an option to travel between these 2 places. You will be asked to take a bus pa.
16 September 2018|
AnswerShow all 3 answers
Response from Lizette N | Reviewed this property |
There is also an option of a direct bus (twice daily) from Basuta Shinjuku direct to Gotemba. It’s takes about an hour and a half. We drove to Gotemba and it took just over an hour so taking the bus is just a few minutes... More