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Lapland Safaris Saariselka

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Saariselka, Finland
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About Lapland Safaris Saariselka
From our Safari Office in Saariselkä, we provide day tours experiences by snowmobile, reindeer, huskies, snowshoes or cross-country skies. A combination of nature and culture to discover the best of Lapland.Our activities and safaris are suitable for families with children and more adventurous people.Join us and let the adventure begin!
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Lapland Safaris Saariselka
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hardfatharry wrote a review Jan 2021
Helsinki, Finland151 contributions29 helpful votes
Walt Disney could not have made it more magical. Two Experiences down and two to go. Reindeer safari was great made by our guide who told us a lot about the animals, the Sami and Lapland, I would have liked a longer sleigh ride being driven. Skidoo safari in the late afternoon was glorious. The nature was breathtaking from up on the fells to the start of the Tiger forest. I would do this again in a heartbeat! Our guide was great, careful, instructive and friendly.
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Date of experience: January 2021
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Response from JenniK651, Front Office Manager at Lapland Safaris Saariselka
Responded 28 Mar 2021
We are happy to hear your experieces. Thank you for sharing them here. Hope to see you some time again!
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Sini wrote a review Dec 2020
Lamai Beach, Thailand2 contributions
Excellent tour,authentic ride accross fells. Guide was very professional and safety was well taken care of.
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Date of experience: December 2020
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Response from JenniK651, Front Office Manager at Lapland Safaris Saariselka
Responded 28 Mar 2021
Thank you for your feedback! Nice to hear you have enjoyed!
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NeverStopExploring11 wrote a review Mar 2020
Zurich, Switzerland32 contributions10 helpful votes
Firstly, we would like to thank the team in Saariselkä for their help and support. We would also give 5 stars for the team in Saariselkä. The staff was very helpful, friendly and professional. The equipment for rent is also great and the staff gives a great introduction. We have booked several tours with Lapland Safaris and also rented equipment several times. Unfortunately, we had an accident during the cross-country skiing which led to multiple fractures in the hand (with equipment from Lapland Safaris). Unfortunately, it was not possible for us to take part in an already booked husky tour with Lapland Safaris 3 days later. Therefore we asked Lapland Safaris if we could cancel the tour. The tour was fully booked and husky tours have a big demand - they might have been able to sell it again… However, the head office from Lapland Safaris said that this is not possible and that we cannot cancel the tour. They stuck to their rules without any goodwill or compromise. We can understand that companies have their cancellation policies. But in this case, they could have shown some goodwill, as the fractures happen with equipment from them. You can see how profit-oriented and not customer-oriented the company is. A pity…
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Date of experience: February 2020
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Response from JenniK651, Asiakaspalvelujohtaja at Lapland Safaris Saariselka
Responded 26 Mar 2020
Hey! Thank you for sharing a review and your kind words for our Saariselkä team. Apologies a thousand times over for your experience in regards to the unfortunate cross-country skiing accident, and how the cancellation of the husky safari was dealt with. It is regrettable that your impression of us has been tainted by this experience. Please know that your situation was an exception and that we normally take ownership of unexpected situations and do genuinely care about our customers. I appreciate you bringing this incident to our attention, this kind of feedback is very important for us when it comes to improving the way we serve every customer and to ensure that incidents like this are dealt with more compassionately in the future. Until then, please accept my sincerest apologies on behalf of the company. We hope to have another chance in the future to welcome you back to Lapland and to create for you all the enjoyable arctic experiences that you should have had. I hope the fractures are healing well. Ria / Lapland Safaris North Saariselkä
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wendyoliver wrote a review Feb 2020
Okehampton, United Kingdom42 contributions9 helpful votes
We took the Lapland Tours Search for the Northern Lights by Snowmobile from Saariselkä opting to be pulled by sleigh but there were others who rode their own snowmobile. The staff were really helpful. We were given snow suits, warm socks and boots, thick mittens and crash helmets. Sadly the weather was against us we had heavy snow so no chance of seeing the lights but the snowmobile experience was exhilarating and we were driven through local snow covered woods out onto open fields. We stopped several times to warm up by playing in the really deep snow and after about an hour and a half we stopped and walked down to a cosy shelter where the staff built a fire fed us gingerbread and gave us hot berry juice whilst telling local folklore stories and giving us details on the Aurora. Lapland Safaris were a very professional company.
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Date of experience: February 2020
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Response from JenniK651, Asiakaspalvelujohtaja at Lapland Safaris Saariselka
Responded 26 Mar 2020
Hey Wendy! We are grateful for your kind words, thank you for taking the time to leave us such a wonderful review. Our team is always delighted and appreciative to recieve happy feedback from our visitors. It's the reason we do what we do, and affirms the hard work and effort that, our guides especially, put into their jobs to make sure you have a great time. Sometimes unfortunately yes, the weather is not our side when we want to see the northern lights, but snowmobiling through the snowy landscape at night is a super fun nonetheless! And we are glad you thought so too! We are very happy that we could share a piece of our beautiful Lapland with you and that you enjoyed your time here. Welcome back again, and hopefully this time the auroras will come out for a dance too :) Ria / Lapland Safaris North Saariselkä
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Lapcat wrote a review Feb 2020
Almere, The Netherlands10 contributions
+1
Monday 3 Feb. Just got back from the snow fun safari, had a great time in beautiful Lapland. Following rabbit tracks in the snow, drinking berry juice and eating roasted sausage from a campfire on a lovely sunny day. Our guide Sameli was good fun, helpful and informative about the countryside and nature.
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Date of experience: February 2020
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Response from JenniK651, Asiakaspalvelujohtaja at Lapland Safaris Saariselka
Responded 26 Mar 2020
Hey! Thanks for sharing you feedback with us. It's always nice to hear when our visitors enjoy activities and apprieciate the "simple little things" that we ourselves also enjoy, such as skiing, exploring the surrounding nature seeing the friendly footprints left by wildlife in the snow and enjoying a warm drink by the fire with good company. Sameli is full of knowledge and always helpful, I will pass along your kind words to him! Ria / Lapland Safaris North Saariselkä
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