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Tours by Group

Phonsavan, Laos
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About Tours by Group
Tours by group is one of local guide become travel agent & Tourism Companies based in phonsavan, Laos. We offer outstanding international and domestic tour packages to our clients.
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Tours by Group
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Barbara1604 wrote a review Jan 2020
Germany215 contributions82 helpful votes
I wanted to avoid overloaded public transportation and booked shared minivan ( 13 seats ) with Eric for Vientiane - Vang Vieng and back . Reserved seats , pick up and drop off at hotel , departure 8:30 . Eric was on time with a private car ! The bad surprise - he brought us to the Northern Bus Station and handed us over to a public van which didn't start until it was fully loaded at 9:36 am ( over 1 hour later than we booked ) with 20 persons , part of them sitting on plastic kiddy stools . We were 5 in a row with 3 oficial seats . A little girl in my row vomited on the way but we didn't stop , just were offered masks against the strong smell . At 1:30 pm we arrived at Vang Viang Bus Station and had to find our hotel ourselves . With this experience we didn't want to risk another adventure for our way back to Vientiane and organized the transportation ourselves . And that was good because we never heard again from Eric , nobody showed up to bring us back to Vientiane . Very very bad experience
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Date of experience: January 2020
2 Helpful votes
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Response from Toursby g, Owner at Tours by Group
Responded 7 Jan 2020
Thanks for your review meet bad tourist i will get bad review, helping you with no reason and no pay hahahha...as you know we're work for money not like help you for free
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Caitlin C wrote a review Dec 2019
Melbourne24 contributions24 helpful votes
Pre booked transport online for trips between Luang Prabang and Van Vieng and again between Van Vieng and Vietiane. The driver did not show up in Luang Prabang.I was messaging the owner back and forth for over an hour until a driver eventually turned up. The transport was terrible, we couldn't communicate with the driver who stopped in the middle of nowhere for no apparent reason, then pulled over again in the middle of nowhere with black smoke belching out of the van. He stopped a young girl on the side of the road, used her machete to bash around under the bonnet and then drove on a bit further and got us to get out and swap with another mini van (he took their passengers, we got into the other van). The next van was slightly better. Due to the terrible service we cancelled the next leg of our trip with this company and our hotel organised transport for us. This time the vehicle was better, the driver more polite and on time and it was literally half the price of Tours by Group. Save yourself the stress and book a reputable service with your hotel!
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Date of experience: August 2019
1 Helpful vote
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saufoon wrote a review Sep 2019
5 contributions4 helpful votes
Our main focus in Laos was to visit Vang Vieng and Phonsavan especially Plain of Jars which we have less information about this historical place. We engaged Tours by group for transportation services only from Vientiane - Vang Vieng - Phonsavan - Vientiane and Eric's quick response to our queries before we made our booking was impressive. We didn't request for tour guide service however, Eric who was our driver feed us information about history and culture in Laos especially the history of Plain of Jars. He was informative, able to help and always on time before we got ready. We were glad that he accompanied us to hike all the way up to Nam Xay Top View though he seemed didn't expect it's a tough job especially under hot sun. We were happy with his service.
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Date of experience: September 2019
1 Helpful vote
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RobynHkh wrote a review Aug 2019
Hong Kong, China14 contributions28 helpful votes
My friend and I took a 6 day road trip and used Eric’s car services. It was fantastic I communicated with Eric via WhatsApp pretty much each day with any changes and he replied each time straight away, which made our trip so easy. We just wanted a driver (no guide) which he arranged. Our driver was great, so friendly and couldn’t do enough for us. His English was ok and we managed. I would definitely use Eric and his company again. Thank you and we had the most amazing Trip in Laos!! Definitely coming back again!!
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Date of experience: August 2019
2 Helpful votes
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Response from Toursby g, Owner at Tours by Group
Responded 31 Aug 2019
Good to heard that you enjoin trip and easy communication with me, keeping best to doing our service
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LilywhiteSanouk wrote a review Jul 2019
The Hague, The Netherlands38 contributions48 helpful votes
Tours by group provided us with good transportation within Laos. Good vehicle and driver. Easy communication with the office and driver perfectly on time. Really advicing to use their services.
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Date of experience: July 2019
2 Helpful votes
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Response from Toursby g, Owner at Tours by Group
Responded 31 Aug 2019
Thanks, we're keeping do our best service to customer using our service. hope to service your next trip future
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