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Franz Josef Glacier Guides

63 Cron Street | (Glacier Base Building), Franz Josef, Westland National Park (Te Wahipounamu) 8600, New Zealand
+64 3-752 0763
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US$55.92*
and up
Franz Josef Glacier Valley Walk
More Info
US$334.80*
and up
Small-Group Franz Josef Glacier Walk
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The magnificent Franz Josef Glacier is widely regarded as the gen of New Zealand’s West Coast Glaciers.Franz Josef Glacier Guides gives you the opportunity to experience the most spectacular glacier environment available to the general public anywhere in the world, offering a range of glacier hiking tours to suit all levels of fitness and ability.We make a clear commitment to you that our trip is the most spectacular and rewarding available.
  • Excellent71%
  • Very good17%
  • Average6%
  • Poor3%
  • Terrible3%
Travellers talk about
“ice explorer” (225 reviews)
“helicopter ride” (180 reviews)
“hot pools” (115 reviews)
Open Now
All hours
Hours Today: 07:30 - 18:30
LOCATION
63 Cron Street | (Glacier Base Building), Franz Josef, Westland National Park (Te Wahipounamu) 8600, New Zealand
CONTACT
Website
+64 3-752 0763
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Reviews (1,303)
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1 - 10 of 1,238 reviews

Reviewed 3 days ago

It's great that the company is very aware of health and safety (particularly when you consider incidents/deaths that have occurred in the area on heli flights). However, the extent of their restrictions is not clearly publicised. We wasted a lot of time hanging around Franz...More

1  Thank Katie P
Reviewed 3 days ago

Our guide was a lot of fun and his passion for the place, its flora and fauna enhanced the whole experience. We really enjoyed the little informative side trips off the beaten track.

Review collected in partnership with this attraction
Thank moi-dit
Reviewed 5 days ago

Glacier surrounded by green and mountains sums up again what a wonderful place New Zealand is. I did the Glacier Heli Hike. Helicopter ride is very good and you land right on the glacier. Great guided hike where you will see some breathtaking sights and...More

Thank Robert019u
Lucy L, Marketing Manager at Franz Josef Glacier Guides, responded to this reviewResponded 3 days ago

Kia ora Robert019u Thanks so much for your comments, we really appreciate you taking the time to review Franz Josef Glacier Guides on Trip Advisor and are very glad you had a wonderful time. You make a great point regarding staying in Franz at least...More

Reviewed 1 week ago

Fantastic afternoon walking on a Glacier with extremely knowledgeable and engaging guides. Connor was our guide and from initial introduction to briefing and then guidance on the glacier his knowledge and guidance was faultless. The afternoon flew by and yet we felt fully part of...More

Review collected in partnership with this attraction
Thank Velox
Lucy L, Marketing Manager at Franz Josef Glacier Guides, responded to this reviewResponded 6 days ago

Kia ora Velox Thanks for taking the time to write a review on your Franz Josef Glacier Guides Heli Hike, we're so glad you had great time! Our guides do undergo a great deal of training to ensure your safety while on the ice, so...More

Reviewed 1 week ago

The guide is really nice they are really take care my parent for the entire hiking. Is really worth to go no regret !!More

Review collected in partnership with this attraction
Thank bonnieopc
Mason S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

Kia ora bonnieopc, So glad to hear your parents and yourself enjoyed your experience with the Franz Josef Glacier Guides. It is such an amazing area to venture isn't it! We look forward to welcoming you back the next time you are in the spectacular...More

Reviewed 1 week ago

Amazing experience! The helicopter landed right on the glacier, stuff was very helpful in teaching us how to walk around safely. Important! They provide clothes, gloves, and special shoes to make sure you wont damage your own.More

Review collected in partnership with this attraction
Thank Anjelika S
Lucy L, Marketing Manager at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

Kia ora Anjelika Thanks for your feedback on Trip Advisor, we appreciate your comments and are very pleased to hear you enjoyed your experience with us on a Franz Josef Glacier Guides Heli Hike. We endeavour to keep safety paramount at all times so great...More

Reviewed 2 weeks ago

I scheduled a helihike almost 6 months in advance. The morning finally arrived and when we arrived to the desk to check in they told us our flight had been cancelled. The clerk did not give us an option to book a later flight at...More

Thank TexasPenny99
Mason S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 2 weeks ago

Kia ora texasPenny99, Thank you for taking the time to place your review on TripAdvisor – we appreciate your feedback. We are based in Franz Josef and are the Franz Josef Glacier Guides, I am unsure if you were booked in with our company or...More

Reviewed 2 weeks ago

A great and unforgettable experience. Our guide Felicity was knowledgeable and fun while keeping us safe on the the hike. Glacier can be dangerous place and I was happy to have an experience guide you can trust. The hike is expensive but I think worth...More

Review collected in partnership with this attraction
Thank tluong5661
Mason S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 2 weeks ago

Kia ora tluong5661, Wonderful to hear that you enjoyed your visit to Ka Roimata o Hine Hukatere, we look forward to welcoming you back in the near future. Ngā mihi, nui mō tēnei rā Mason

Reviewed 2 weeks ago

We arrived for our heli hike early, was given a lift to their sister company and geared up. We were lucky enough to have Ben as our guide and he made the experience epic. We waited as each group was taken up in the helicopter...More

Thank Aussie_Traveller183
Mason S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 2 weeks ago

Kia ora Aussie_Traveller183, Thank you for your feedback on TripAdvisor – we appreciate your comments. It is always fantastic to hear that you enjoyed your experience with us in Franz Josef Glacier. We look forward to welcoming you back the next time you visit the...More

Reviewed 2 weeks ago via mobile

The helihike itself was out of the world and the guides were very nice but one older reception staff member was really mean and made me feel unwelcome. They also enquired if the mittens that I was wearing were mine(I chose to wear my own...More

Thank Manila S
Kate_NTT_Southern, Marketing Coordinator at Franz Josef Glacier Guides, responded to this reviewResponded 2 weeks ago

Kia ora Manila, It is very disappointing to read your review. I am sincerely sorry that you did not have a pleasant experience. This is certainly not the kind of customer service and hospitality that we strive for. If you would like to email me...More

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Questions & AnswersAsk a question
Lee Ling T
Hi, I saw that your Glacier Valley Walk tour includes entry to Hot Pool. If I want to choose private pool instead, do I need to request at time of booking and how much should I top up for the price difference? Thanks! :)
13 May 2017|
Answer Show all 3 answers
Response from KurtAndWendy | Reviewed this property |
We happened to book the private pool time when we stopped by the afternoon before the hike. They had plenty availability, but we booked in advance. The "day of", you pay the difference between regular pool and private. I'd... More
1
Vote
Toomtam B
I'm looking for the ice explorer program tour ( 100$ Cheaper than heli hike), but can't find it . Is this program not available any more?
8 March 2017|
Answer
Response from roseshanks | Property representative |
Kia Ora, the Ice Explorer is no longer offered. There is a 3 hour Heli-Hike tour which includes a short heli-transfer and then up to 3 hours hiking through the phenomenal natural features found in Franz Josef Glacier. The... More
0
Votes
Cheryl S
My wife (65) is not able to do long, strenuous uphill pulls. Walking is no problem, so would the helicopter hike be ok for us?
3 March 2017|
Answer Show all 7 answers
Response from timmci92 | Reviewed this property |
To be honest she might struggle. While the helicopter takes you to the glacier itself, the walk involves going up steep inclines and through narrow caverns in the ice. Definitely need to be fit to complete the hike.
1
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