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Roberts Hawaii
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theoraclesboy wrote a review Jul 2020
Fort William, United Kingdom471 contributions206 helpful votes
This was our fourth trip to the Big Island and this time we chose to do the one day Hawaii Island Grand Circle Island Tour. We had a fantastic day leaving our hotel in Oahu t 5:05 am and flying to the Big Island and returning at 9:30. We had a great day seeing all the sites and historical places. We would highly recommend this Tour Operator and their very informative guide.
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Date of experience: August 2019
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mdinai wrote a review Feb 2020
Fairfax, Virginia594 contributions35 helpful votes
This operator simply does not care about customers. First, about the Kona trolley that they operate. A useful service, reasonably priced. Yet, they did not bother to mark the stops, to say nothing of posting the schedule (it comes once every two hours). There is NO map. Nowhere. Not even on internet. One can only guess where the stops may be from their names. Worse, when the trolley arrives to the last station, it does not go back, but start a 30 min loop over an industrial area, and this is not explained anywhere. When we boarded the trolley thinking we were going back to our hotel, we embarked onto this stupid loop instead, and so did about 2/3 of the passengers. The next day, we booked a grand circle island tour. One may think that for $150 pp they should place their customers above commission-paying businesses. No way. Of six scheduled stops two were at actual sights (volcano steam vents and a black sand beach) and four (!) at tourist traps like candy, coffee and mac nuts stores. Incidentally, we drove past several small nut farms where we could obviously have gotten better nuts at lower price, but no stops there. Our driver-guide wad a truly nice old chap, but he was patently untrained to be a tour guide. He was talking non-stop, not even allowing fir a pause to ask a question, in a very low, monotonous voice, with a very thick Hawaiian accent. Roberts should realize that their tours are also booked by non-native speakers, who expect to receive service in standard American, or close to that. His was one of the least comprehensible English accents I’ve ever heard, and, trust me, I’ve heard a lot. He was wearing a mike, which did not work, so those in the back seats could not even hear him. Just as with the trolley, there were no maps of the tour, nowhere. We were handed a blind photocopy of a hand-drawn scheme of the Island, where the itinerary was not shown, but instead some random numbers from 1 to 6 were placed on the scheme without any legend, with each number covering about 30 sq. miles.
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Date of experience: February 2020
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CoastalivingMaggie wrote a review Jan 2020
Pacifica, California130 contributions41 helpful votes
We used our VIP tours certificate from Costco to book our tour and were not disappointed. Our tour guide,Dean, was a wealth of information as well as a very good driver. Only 10 people on our tour but our stops were unique & enjoyable-rainbow falls, excellent buffet Sky Garden restaurant in Hilo, enough time at Volcano, fun candy factory, black sand beach with turtles, & royal kona coffee farm. We were picked @7:30 am and returned just after 6pm. Long, but lovely day.
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Date of experience: January 2020
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Jenlv81 wrote a review Dec 2019
Shanghai, China16 contributions6 helpful votes
The Hawaii Grand Circle Tour with Volcanoes National Park was a wonderful way to see the island without renting a car. Sun was the driver and he shared stories about his grandma and told facts along the way to pass the time. The black sand beach was beautiful with many interesting things to see and we even saw a turtle right before we left. The Volcanoes National Park is a place one could visit for hours or even days and it didn’t disappoint. The rest of the drive was scenic as we continued around the island. This was a long day; however, the time flew by. It would be great if this could be a two day tour to allow more time to stop at other places around the island.
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Date of experience: December 2019
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davidkM2673JL wrote a review Dec 2019
Minnesota2 contributions
We did the circle island tour. Good variety of stops. Jeff's knowledge was just tremendous, not only in terms of sight seeing, but also the science behind the volcanoes. Highly recommend this tour.
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Date of experience: December 2019
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