GO Airlink NYC
GO Airlink NYC
3
00:00 - 23:59
Monday
00:00 - 23:59
Tuesday
00:00 - 23:59
Wednesday
00:00 - 23:59
Thursday
00:00 - 23:59
Friday
00:00 - 23:59
Saturday
00:00 - 23:59
Sunday
00:00 - 23:59
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Most Recent: Reviews ordered by most recent publish date in descending order.

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3.0
3.0 of 5 bubbles2,884 reviews
Excellent
1,022
Very good
385
Average
210
Poor
216
Terrible
1,051

Linda B
1 contribution
2.0 of 5 bubbles
We went to welcome desk of JFK as requested of us ( it’s simple small booth as you walk through doors of arrivals ) we missed it at first! The person called the company & we were told to wait on very utilitarian basic type chairs in arrivals . A driver arrived but seemed unwilling to take us along with another couple , it seemed like his van was full ? They said next driver was about 10 min away ! after sitting waiting for an hour we were told that next driver cancelled . I called company myself , through welcome desk phone and she apologized for our waste of time . I threatened cancelling and demanding a refund when I heard a driver was arriving for us and 2 other passengers in 5 min . He did and was a really nice man who said he doesn’t work for the company but was asked to do this pick up !!
So who does work for the company !!
By the time we were sorted , etc the Uber would have cost the same or just a little more , no transportation in New York is cheap unless it’s public transport . In future we will just do Uber from airport and not waste time on transfers .Also good to note JFK arrivals is very unassuming !!!
Written 17 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Linda, We apologize for the inconvenience and frustration you experienced with our service at JFK. Your feedback is invaluable, and we are committed to improving our coordination and communication to ensure a smoother experience for our customers in the future.
Written 19 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Susan
Tuxedo Park, NY2 contributions
3.0 of 5 bubbles
May 2024 • Solo
On my way to the airport they picked me up promptly at my apartment. They suggested we leave 5 hrs before my flight. We spent atleast an hour picking up other guests around NYC before heading to the airport.

On my way from the Airport I wanted an hour to be picked up and then spent an hour and 20 mins waiting for other guests and then getting dropped off.

Be aware that this may be cheaper than a taxi but you are paying with your time. Anticipate a 2hr delay before getting to your destination.

Once we were on our way the service was good and the drivers were nice.
Written 7 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We understand your frustration and acknowledge that shared shuttle services may result in longer wait times due to accommodating multiple passengers. Your feedback helps us refine our operations to better meet our customers' needs while providing a cost-effective transportation option.
Written 12 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Booklover1970
Texas Gulf Coast, TX41 contributions
5.0 of 5 bubbles
Apr 2024 • Couples
Great value for the money, pick-up was prompt, just follow the instructions sent via email, driver was nice & helpful 10 out of 10 recommend, started my birthday celebration on a good note, definitely will use them again.
Written 26 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you so much for your glowing review! We're thrilled to hear that your experience with us was positive from start to finish and that we could contribute to starting your birthday celebration on a high note. Providing excellent service and making our customers' experiences memorable are our top priorities. We look forward to serving you again in the future and continuing to exceed your expectations.
Written 29 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alicia C
1 contribution
2.0 of 5 bubbles
Apr 2024 • Solo
Pick up was late for more than an hour, I called 3 times and every single time they told me shuttle was arriving and that the driver was going to be there in 15 minutes. I waited for more than an hour.
Written 26 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, I apologize sincerely for the significant delay you experienced with our shuttle service. This is not the level of service we aim to provide, and I completely understand your frustration with the situation. We will investigate this matter thoroughly to ensure it doesn't happen again in the future. Your feedback is invaluable, and we appreciate you bringing this to our attention. If there's anything further we can do to assist you or make amends for the inconvenience caused, please don't hesitate to reach out.
Written 29 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

epuff
St. Paul2 contributions
1.0 of 5 bubbles
Apr 2024 • Solo
Ok, so I look really, really Irish (mom was 100% Irish-American) and probably the driver, who told me he was from Morocco, thought it was safe to launch into an anti-Semitic rant for an hour-long drive from JFK to Manhattan. The crap that he spewed was not historically accurate and offensive. Imagine the worst! I am also German-Jew on my dad's side and the love of my life is Jewish, so enough said. I wanted to say something to the driver, but I was afraid that he might drop me off somewhere in Queens, and honestly, he didn't listen very well.
Written 24 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, I'm deeply sorry to hear about your distressing experience during your ride from JFK to Manhattan. Such behavior is completely unacceptable and goes against our company's values of respect and inclusivity. Please know that we take this matter extremely seriously and will investigate it thoroughly. Your safety and comfort are our top priorities, and we will take appropriate action to address this issue. If you feel comfortable, please provide us with more details so we can take immediate action. Rest assured, we are committed to ensuring that incidents like this never happen again.
Written 29 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Curiosity13542937039
1 contribution
1.0 of 5 bubbles
Apr 2024 • Business
DO NOT USE.......failed to show up at the confirmation p/u time leaving the passenger stranded for two hours and unable to attend scheduled meetings later in the afternoon. Go Airlink would not make good or provide refund. Not a credible or reliable service!
Written 12 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We apologize for the inconvenience you experienced. This falls short of the standard of service we aim to provide, and we understand the frustration caused by the delay. We'll investigate the matter further to ensure it doesn't happen again.
Written 14 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

tomterrific
Illinois92 contributions
5.0 of 5 bubbles
I was very pleased with my transfer experience from LGA to Manhattan recently. I had booked a shared ride and shortly after arriving received a call from the Airlink driver to verify my location. Once we met up I was surprised to see I was traveling in style in a Tesla as opposed to the shuttle I booked. Great conversation with my driver and was soon arriving at my midtown hotel. Thank you Go Airlink NYC for a great start to my trip!
Written 11 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We're delighted to hear that you enjoyed your transfer experience from LGA to Manhattan with Go Airlink NYC. It's wonderful to know that our service exceeded your expectations, and we appreciate your kind words.
Written 14 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Brian E
Billericay, UK270 contributions
2.0 of 5 bubbles
Apr 2024 • Couples
I would like to ask JULIA K to respond please. We have sent two communications via the GO AIRLINK website message service in the last 3 weeks asking for help regarding booking a future shared shuttle from Newark to The Leo House on 31 August. (Our flight number is not being accepted when we try to book online). Could I ask Julia K to respond to our messages please. Brian and Julie Edwards, in London, UK.
Written 9 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Brian and Julia, We apologize for any inconvenience you experienced while trying to book your shared shuttle from Newark to The Leo House. Our records indicate that our team has responded to your communications, providing guidance on why the flight number may be reporting an issue and suggesting that if you are unable to book online, you should contact us at +1 212 821 9000, where one of our representatives will be happy to assist you. We appreciate your understanding and cooperation.
Written 14 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Uyen W
1 contribution
5.0 of 5 bubbles
Apr 2024 • Family
Our flight was delayed and we didn’t land in NYC until 2am. Antoine picked us up within 15 minutes of contacting the sedan service in a beautiful GMC SUV that was immaculate. The ride was smooth, Antoine was very knowledgeable, and we made it to our hotel safe and sound. This was probably the best experience I’ve had with transportation into NYC!
Written 5 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We're thrilled to hear about your exceptional experience with Antoine and our sedan service, especially during a challenging time with your delayed flight. Your safety, comfort, and satisfaction are our top priorities, and we're delighted that Antoine provided a smooth and knowledgeable ride, ensuring you arrived at your hotel safely. Thank you for choosing our service, and we look forward to welcoming you back to NYC in the future!
Written 7 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stella R
2 contributions
1.0 of 5 bubbles
Mar 2024 • Friends
DO NOT USE!! Website is misleading. People waited 2-3 hours for a pickup, They only have 1 van, we cancelled our return trip and booked a return trip at our hotel. Airport said this is all the time event, said to report to Port Authority.
Written 3 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We apologize for the inconvenience and disappointment you encountered. Your feedback is invaluable to us, and we will investigate these issues further to improve our service reliability and transparency. Thank you for bringing this to our attention.
Written 7 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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GO AIRLINK NYC: All You Need to Know BEFORE You Go (with Photos)

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