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Macy's Herald Square

Certificate of Excellence
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Address: 151 West 34th Street, New York City, NY 10001-2101
Phone Number:
+1 212-695-4400
11:00 - 20:30
Open now
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Sun 11:00 - 20:30
Mon - Thu 09:30 - 22:00
Sat 10:00 - 21:30

From its inception, Macy's Herald Square was a store unlike any other. Over...

From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.

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TripAdvisor Reviewer Highlights

Read all 3,630 reviews
Visitor rating
  • 819
  • 584
    Very good
  • 280
  • 116
  • 106
Massive shop

This store is huge, I could of easily spent a day in here, it has old wooden escalators which look really cool and a part of history. They also have a big step on piano which we... read more

Reviewed yesterday
Cambridge, United Kingdom
via mobile
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3,630 Reviews from our TripAdvisor Community

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Showing 1,905: English reviews
Cambridge, United Kingdom
Level Contributor
23 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed yesterday NEW via mobile

This store is huge, I could of easily spent a day in here, it has old wooden escalators which look really cool and a part of history. They also have a big step on piano which we found fun playing on, we got a couple of the plastic bags as gifts for shopping friends and the sales attendant was really... More 

Thank Shoey84
Level Contributor
222 reviews
111 attraction reviews
common_n_attraction_reviews_1bd8 82 helpful votes
Reviewed 4 days ago NEW

Macy's has a history. We were very glad to see that the store we once knew is growing and getting better even with that much online shopping Decoration is great Fitting rooms were crowded but people move at a good pace Same with the cashiers We had lunch in the food court and it was also very good

Thank metorresf
Barrie, Canada
Level Contributor
55 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed 4 days ago NEW

Even if you are not into shopping, well worth a walk around. Items actually affordable not like Bloomingdale's (the and $800 pair of running shoes....). 3 Starbucks in the place, crazy how big it is, 8 floors that run pretty much a full square block. Loved the old wooden escalators.

Thank TrueNorth67
Level Contributor
45 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 4 days ago NEW

We had a good wander through Macy's and did try on a few things but were disappointed with the quality and range available. Compared to the UK shops it comes a poor second.

Thank lizziewigtownshire
Brooklyn, New York
Level Contributor
19 reviews
9 attraction reviews
Reviewed 5 days ago NEW

Macy's on 34th used to be one of the best places in NYC. Now, it is a million dollar dump. The bathrooms are disgusting. The recently renovated shoe section is a complete mess, and tourists can be found sitting, sleeping, and eating among shoes that are strewn about and in piles. I was horrified when I went in to browse... More 

Thank Chris E
Ames, Iowa
Level Contributor
58 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

This place is HUGE! I wandered around for a few minutes and couldn't decide where to look next. Absolutely beautifully decorated and organized. I had just left training and had my backpack, it appeared I was making the security staff nervous so I left (very understandable) I went back later and was not disappointed.

Thank Debra_50154
Bloomington, Illinois
Level Contributor
61 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW via mobile

It was pretty cool to say that I was in the largest store in the world. I enjoyed walking around and taking in the enormity of it, but it is far too big to actually shop in. I wouldn't even know where to begin

Thank erica_gen1
Wickford, United Kingdom
Level Contributor
39 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
Reviewed 1 week ago NEW via mobile

I was excited to go, lots in the store, miles if nice things to look at. Disappointed by the men's restroom, not that I visited it but my husband commented on the dirt state it was in. Secondly my husband wanted to buy me a Michael Kors handbag to go with the purse he bought me. Stood at the counter... More 

Thank Sonia G
Nottingham, United Kingdom
Level Contributor
94 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
Reviewed 1 week ago

This is a shopping experiance you will not forget mass's and mass's of anything you wont no need to go anywhere else everything is under the one roof. The staff are all very helpful espeacially in the Ralph Loren department

Thank Richard P
walsall, UK
Level Contributor
266 reviews
153 attraction reviews
common_n_attraction_reviews_1bd8 146 helpful votes
Reviewed 1 week ago

Having been somewhat underwhelmed when we visited Bloomingdale's we had a very pleasant surprise on coming here. Staff were really friendly and helpful, particularly in the Kiehl's department and shoe department. Lots of designer names, but they also sold things that "normal" people can afford to buy. Store was very well laid out despite being huge. Our favourite part of... More 

Thank harveyswalsall_UK

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This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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