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Address: 180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Phone Number:
+1 212-312-8800
09:00 - 20:00
Open now
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Sun - Sat 09:00 - 20:00
Recommended length of visit: 1-2 hours
Fee: No

The National September 11 Memorial & Museum is a place of remembrance...

The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993.

The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public.

The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required.

Open Daily.

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9/11 Memorial Museum Admission
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Small-Group Guided 9/11 Memorial Tour with Museum Tickets
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All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...

TripAdvisor Reviewer Highlights

Read all 66,218 reviews
Visitor rating
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    Very good
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  • 181
It's definitely something to see - but prepare yourself

This museum is very heavy. It's a lot to see and hear mentally. But it is definitely an unforgettable experience. We started with the reflecting pools - they are absolutely... read more

Reviewed yesterday
Lindsay P
Sydney, Canada
via mobile
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66,218 Reviews from our TripAdvisor Community

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Showing 43,460: English reviews
Sydney, Canada
Level Contributor
16 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed yesterday NEW via mobile

This museum is very heavy. It's a lot to see and hear mentally. But it is definitely an unforgettable experience. We started with the reflecting pools - they are absolutely breathtaking. A beautiful tribute for sure. Admission was $48 and tax, but we knew that going in. It's very secure and safe upon entering. You go through TSA-like security and... More 

1 Thank Lindsay P
Machelen, Belgium
Level Contributor
37 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
Reviewed yesterday NEW via mobile

Last time I went there (7years ago), they were still building it. To see it finished is quite impressive. They have made it a beautiful tribute to all the lives that went lost, and everyone who played an important role during that day, and the days following. They offer a very clear timeline of what happened that day. I was... More 

Thank bvwaeyen
Toronto, Canada
Level Contributor
40 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
Reviewed yesterday NEW via mobile

NYC did a great homage. This area is worth visiting- the full experience can be a bit expensive, but this is NYC so it shouldn't be a shocker.

Thank GlobalTravel399
Southlake, Texas
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW via mobile

Book your reservation for the museum in advance as it sells out quick. I wasn't sure what to expect and there aren't words to express the emotions as we spent three hours here. Well laid out, informational and emotional. It is laid out in a way that makes it easy to avoid the more difficult images. It was crowded on... More 

Thank LS-Dallas
Port Ewen, New York, United States
Level Contributor
39 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed yesterday NEW

This is an awesome place. The curators created a space for remembering a day that few will ever forget. While many visitors were there, it never felt crowded. There was ample time/space to see all. The room with all the pictures of those who perished was overwhelming. The twisted metal remains were numbing as they recalled that September morning. Words... More 

Thank SKAfoof
1 review
Reviewed yesterday NEW

This museum simply could not be done in a more perfect and impactful way. Everything about it was astounding and done in the most honest, but respectful way possible

Thank JordanMorrisPSU
Fleming Island, Florida
Level Contributor
120 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
Reviewed yesterday NEW

I did not want to go to the Museum because I knew it would be depressing seeing the reminders of 9-11 and hearing the heart-rending audios of victims and seeing their photos. My wife insisted … and now wishes she had not. I cannot imagine how emotional it was for those who lived in NY. The Memorial was fine.

Thank Larry3028
Oceanside, California
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

This is a must see for all travelers to New York City. AZ very sad reminder of a devastating day. Bring a handkerchief.

Thank Alvin R
Portland, Oregon
Level Contributor
7 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

This memorial is a must see if you are going to NYC. Plan on spending 3-4 hours to see all the sobering images, listen to the recordings and see the videos capturing the horrific destruction. There was lots of focus on the amazing work the first responders accomplished and tributes to those who didn't make it. There are pictures of... More 

Thank Sharon B
Oconomowoc, Wisconsin
Level Contributor
142 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
Reviewed yesterday NEW

Words cannot express. Memories flew right back; prayers began streaming again for all of he lost life and lives affected. Had to leave after a while to decompress. Definitely worth a visit.

Thank JFSoccerCoach

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At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis Island to learn about the vital immigrant history of the city.
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