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Wilderness at the Smokies

1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
+1 877-325-9453
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Review Highlights
We had a blast!

I almost cancelled after reading some of the reviews but I'm so glad I didn't. This place is... read more

Reviewed 3 days ago
Chandra63
,
Hermitage, Tennessee
via mobile
Best Family Vacation in Years

We had the time of our lives there and can't wait to go back again. We had a few mishaps but other... read more

Reviewed 16 April 2018
Karen T
Read all 479 reviews
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Traveller Overview
  • Excellent47%
  • Very good26%
  • Average15%
  • Poor6%
  • Terrible6%
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Contact
1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Website
+1 877-325-9453
Write a ReviewReviews (479)
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All reviews
"wave pool"
in 49 reviews
"indoor waterpark"
in 45 reviews
"stone hill lodge"
in 25 reviews
"hot tub"
in 23 reviews
"thirsty miner"
in 16 reviews
"water park is"
in 16 reviews
"kids eat free"
in 16 reviews
"room was clean"
in 13 reviews
"full kitchen"
in 12 reviews
"storm chaser"
in 10 reviews
"laser tag"
in 14 reviews
"murphy bed"
in 6 reviews
"rooms are nice"
in 6 reviews
"water fun"
in 7 reviews
"coffee maker"
in 5 reviews
"mini fridge"
in 5 reviews
"hidden trail"
in 5 reviews
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1 - 10 of 479 reviews

Reviewed 3 days ago via mobile

I almost cancelled after reading some of the reviews but I'm so glad I didn't. This place is awesome for kids and we liked it too. There is so much to do. Ok, my advice if you go. Stay at River Lodge, it's worth the...More

Thank Chandra63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2018

We had the time of our lives there and can't wait to go back again. We had a few mishaps but other than that we had a blast.More

1  Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 1 week ago

We are so excited you and your family had a blast. We are continually striving to improve our services and facilities so we hope your next visit with us is mishaps free. If you ever have an issue, please let us know so we may...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Checking in process is horrible. Waited in line for 35 minutes. There were no luggage carts available. On the second day, our room keys did not work and we had to wait in line for another 30 minutes to get the keys to work again....More

Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 1 week ago

We here at the Wilderness want to apologize for the issues you experienced on your last visit. Check in times are difficult when many of our guests show up at the same time. We strive to get everyone checked in as quickly as possible. At...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 April 2018 via mobile

First time going and the best part is we only booked 1 night. They have found every way possible to inconvenience you. You can’t even get a towel in a water park without standing in a long line and presenting a towel card after you...More

3  Thank SuzieBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 1 week ago

The Wilderness would like to thank you for your constructive comments and feedback and wish to apologize for the issues you experienced on your stay. We are continually striving to improve our facilities and services and it helps us when you hear what is working...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Fun for the whole family, great experience :) Great staff, great customer service. I did not know this beautiful place existed.

1  Thank Rosanna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 1 week ago

The Wilderness is so happy you and your family had such a great time. We look forward to you returning to enjoy the resort when all the waterparks are open for the summer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

For the second time, we brought our son to Wilderness at the Smokies for spring break. We didn't have quite the same experience as last year, but we still had a pretty good time. This year our bed was not as comfortable as last year...More

4  Thank Lovedaddyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 1 week ago

The Wilderness would like to thank you for your constructive comments and feedback. The feedback helps us to know what works and what needs to be looked at. We are happy you and your family had a good time, but apologize it was not as...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

This trip was great and better than expected. Checking was a breeze...we arrived at 4:00 and checked in at 4:30. The coupons books they gave us for free was a big help. The food is pricey so I suggest getting a room with a full...More

Thank April D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 1 week ago

The Wilderness would like to thank you for your constructive comments and feedback. The feedback helps us to know what works and what needs to be looked at. We are happy you and your family had a good time and look forward to having your...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

This place is incredible. Indoor water park with wave pool, 2 kids areas, body board shoot , indoor/outdoor hot tub and 3 LARGE water slides. They also have a bar on site so you can walk up wet and be served.

1  Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 1 week ago

The Wilderness is so happy your and your family had a great time. We hope to see you soon.

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Reviewed 25 March 2018

This was my first stay at the Wilderness, my granddaughter was in a dance competition,and it was very convenient staying here...she enjoyed all the waterslides and the wave pool...the staff was nice and courteous...the room was clean and very comfortable...I plan on returning soon...

Thank pjcarebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 1 week ago

Thank you for the great feedback. We hope you come back so your granddaughter will have more time to enjoy the facilities. We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Bristol, Tennessee
43
Reviewed 13 March 2018 via mobile

Reserved handicap unit as my 70 yr old mother was joining us for a spring break trip. Staying at Stone Hill, check in process was horrible, staff was extremely rude and made no effort to make us feel welcome or explain the resort and amenities....More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
davidjevans4571
14 January 2018|
AnswerShow all 3 answers
Response from WATS1424 | Property representative |
Good Morning. We do not allow outside food or drinks into the waterparks, but you are welcome to bring food and drinks to have in your room.
0
Votes
Hannah R
11 December 2017|
AnswerShow all 4 answers
Response from WATS1424 | Property representative |
Good Morning. Polka Dot Pots has a wide variety of pottery pieces to choose from and their pricing starts at $8.00. They are an independent company currently located in three states. You may want to visit their website to... More
0
Votes
jhenry64
26 October 2017|
AnswerShow all 3 answers
Response from WATS1424 | Property representative |
Thank you for reaching out to us. Our Kitchen units have place settings for up to 12 (utensils, dishes, cups) pots, pans, coffeemaker, toaster, microwave and regular appliances. There are no condiments and there may be... More
1
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