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Arcade City at The Island

Certificate of Excellence
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Address: 131 Island Dr, Ste. 1105, Pigeon Forge, TN 37863-5283
Phone Number:
+1 865-286-0149
Website
Today
10:00 - 00:00
Open now
See all hours
Hours:
Mon - Thu 10:00 - 00:00
Fri - Sun 10:00 - 02:00
Recommended length of visit: 1-2 hours
Description:

Arcade City is a new boutique arcade that gives our customers a S.T.A.R....

Arcade City is a new boutique arcade that gives our customers a S.T.A.R. experience which stands for Something They'll Always Remember. We offer a unique family fun experience for all ages with a great atmosphere, the newest games and prizes. Our staff is knowledgeable, outgoing, helpful, and friendly ensuring you have an awesome visit at Arcade City. Come check us out and see for yourself...

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TripAdvisor Reviewer Highlights

Read all 835 reviews
Visitor rating
  • 616
    Excellent
  • 143
    Very good
  • 56
    Average
  • 12
    Poor
  • 8
    Terrible
Different, exciting games

Our youth group had a great time at the Island. We spent 1 hour at the arcade but easily could have spent more time if our day would have allowed it. The arcade offered authentic... read more

5 of 5 bubblesReviewed 3 days ago
hcarr02
,
Pigeon Forge, Tennessee
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835 Reviews from our TripAdvisor Community

Traveller rating
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Showing 835: English reviews
Pigeon Forge, Tennessee
2 reviews
5 of 5 bubbles Reviewed 3 days ago NEW

Our youth group had a great time at the Island. We spent 1 hour at the arcade but easily could have spent more time if our day would have allowed it. The arcade offered authentic games but many games I had not seen at other arcades, which was great! The arcade was very clean and smelled good even with teenagers... More 

Helpful?
Thank hcarr02
1 review
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

Awesome love love it. One of the best places for adults and children. Lots of fun fun fun for all. If you haven't been I encourage you to take your family and go. You won't regret it.

Helpful?
Thank irene19767
1 review
5 of 5 bubbles Reviewed 5 days ago NEW

My husband and I love this place we had been at least 6 times in the last two months and we love this acrade. The staff was very help and friendly, especially Scarlett he is a very great asset to your company he helps us on more than one occasion. He was so nice to my husband and i. Then... More 

Helpful?
Thank Michelle L
Level Contributor
63 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW via mobile

We love this arcade. We stop by every time we visit The Island. Most recently we visited with our 4 year old, and there were several games she could play. With $10 she was able to get enough tickets to pick a small prize and have at least 30 minutes of fun playing the games. Usually my husband and I... More 

Helpful?
Thank Katie A
Sharpsburg
Level Contributor
17 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Arcade City brings back that excitement from an era long ago. From Skee Ball to a giant sized Connect Four, Arcade City offers a great assortment of video games for both young and old. One of the things that I really love about this place is that all your money and TICKETS are loaded to a card. You simply swipe... More 

Helpful?
Thank LABSharpsburg
Alice H, Manager at Arcade City at The Island, responded to this review

LABSharpsburg, Thank you for the 5 star review! We are so happy that you enjoyed your time here at the Arcade and that you love the card system too, it makes life so much easier! We can't wait to see you again! More 

Level Contributor
32 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

It was fun to play like I was a kid again. But whew it's pricey! I doubt I'd do it again. The staff were friendly

Helpful?
Thank Nancy H
Alice H, Manager at Arcade City at The Island, responded to this review

Nancy H, Thank you for your review! Our Arcade offers many value added specials to all our guests when purchasing a play card from our kiosks or at the register. These values range from $45 to $5 dollars and add a 20% -45% increase to your gaming experience. We offer this all day every day to everyone. Our game pricing... More 

Winder, Georgia
1 review
5 of 5 bubbles Reviewed 3 weeks ago

One of my favorite places in Pigeon Forge !! The Arcade is always very clean and the staff is wonderful !!

Helpful?
Thank adawnd5
Alice H, Manager at Arcade City at The Island, responded to this review

adawnd5, Thanks for your great review! Glad our team members were able to create a fun experience for you! Looking forward to creating more for you in the future! More 

Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago via mobile

My mom and I went up to the Island for New Year's Eve to go to the arcade there. We visit very frequently but were quite displeased with how poorly a complaint was taken care of. The issue we had was a man playing two of the Wizard of Oz games at the same time. There were thousands of people... More 

Helpful?
Thank mandiye2u
Alice H, Manager at Arcade City at The Island, responded to this review

mandiye2u, It is never our intention on providing less then excellent service from any of our employees, and we have already addressed the above mentioned situation to correct that this will never be our standard. Please accept our deepest apology and we are glad to hear that Michael Scarlett was able to hopefully get you to reconsider returning to Arcade... More 

Nashville, Tennessee
Level Contributor
16 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Lots of modern games, several classics too. Prizes are updated and not a horrible value for score value.

Helpful?
Thank smith731
Alice H, Manager at Arcade City at The Island, responded to this review

smith731, Thanks for the great review! We hope you enjoyed yourself while visiting us and you will return so! More 

Level Contributor
37 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

This is the best arcade in Pigeon Forge in my opinion🙂 The games are all new, the prizes are good and the staff is always friendly and helpful! This is one of our favorite places to go in Pigeon Forge.

Helpful?
Thank Karen T
Alice H, Manager at Arcade City at The Island, responded to this review

Karen T, Thank you for the 5 Star review! It is great to hear you enjoy your time with us when you are visiting! We look forward to your next visit! More 

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?