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Christmas Place

2470 Parkway, Pigeon Forge, TN 37863-3225
+1 800-445-3396
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Review Highlights
Shopping

Love going to the Christmas Place through out the year. I get most of my decorations for my house... read more

Reviewed yesterday
Gina H
via mobile
Year Round Christmas

The store offers a massive array of Christmas ornaments and decorations year-round. There is an... read more

Reviewed 3 days ago
Tennessee50plus
,
Springfield, Tennessee
via mobile
Read all 1,611 reviews
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The South's Largest Christmas Store! Stroll through our beautifully-landscaped courtyard and Bavarian-style village shops, and experience the sights and sounds of Christmas year 'round. Treasures are waiting to be discovered at every turn, delightful decorations, gifts for every age and taste, Christmas collectibles of all kinds, and delicious hand-made treats. Meet Santa and have your picture taken; choose personalized ornaments for a one-of-a-kind gift. Visit our Home store and design a custom garland or wreath for your holiday decor. Join us as we celebrate the spirit of Christmas every day of the year. Christmas Place is open every day except U.S. Thanksgiving Day and Christmas Day. Hours change seasonally, and we close at 5 p.m. on Christmas Eve.
  • Excellent72%
  • Very good20%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Open Now
All hours
Hours Today: 09:00 - 22:00
Suggested Duration: 1-2 hours
LOCATION
2470 Parkway, Pigeon Forge, TN 37863-3225
CONTACT
Website
+1 800-445-3396
Write a ReviewReviews (1,611)
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1 - 10 of 1,602 reviews

Reviewed yesterday via mobile

Love going to the Christmas Place through out the year. I get most of my decorations for my house and gifts gor my family and friends. Its always a hughe success.

Thank Gina H
Reviewed 3 days ago via mobile

The store offers a massive array of Christmas ornaments and decorations year-round. There is an unbelievable selection of all types of ornaments trees miniature Villages and other types of Christmas decorations. This store is fun to visit anytime of the year but especially at Christmas...More

Thank Tennessee50plus
Reviewed 4 days ago via mobile

This is by far my favorite place to visit and shop while in Pigeon Forge. Every year we get personilzed ornaments. I can spend hours in this store. I feel like a child wandering around a candy store. My husband usually has to drag me...More

Thank JessiMountainBride
Reviewed 5 days ago

Wonderful store to shop in person and buy while you are there, but do NOT order from them. They will give you a story and say them have them in stock and will ship from their warehouse. However, they do not follow up on mail...More

Thank Micheal_Moody
JanetDonaldson, CMO at Christmas Place, responded to this reviewResponded 4 days ago

We're glad you enjoy visiting the store! We're very sorry that we were unable to get the item to you. As you know, when we determined that our inventory was incorrect, we placed a special order for the piece with the manufacturer, and when it...More

Reviewed 6 days ago

Having visited this shop many times since it first opened l found this most recent visit to be disappointing. Merchandise seemed to be sparse and it gave the impression that they have too much space for the amount of items they had for sale. There...More

Thank Becky M
JanetDonaldson, CMO at Christmas Place, responded to this reviewResponded 5 days ago

I'm so sorry you didn't find a fully packed store! We have been extraordinarily busy this season, which is great fun --but not without challenges, as you can imagine. Our stock team is working extra hours, moving inventory to the sales floor - you should...More

Reviewed 1 week ago via mobile

We visit here every trip. Tonight I was on a mission to get 2 special people personalized ornaments and I found the perfect ones. The employee doing the personalization was top notch. I am so excited to gift them!

Thank mlacy41175
JanetDonaldson, CMO at Christmas Place, responded to this reviewResponded 6 days ago

Yay! We're delighted to know we had just the ornaments you wanted for your special friends! It's great that we are able to offer such a variety - it can be hard to choose among them. Merry Christmas! ~Janet Donaldson

Reviewed 1 week ago via mobile

This is the one place I knew for sure that we'd have to come when visiting the area. There are so many different sections and you can find pretty much anything Christmas related! My dad was describing lights with bubbles in them that they had...More

Thank Russellsgirl
JanetDonaldson, CMO at Christmas Place, responded to this reviewResponded 6 days ago

We are so happy to have been here to help you start a new family tradition! Those one-of-a-kind personalized ornaments really become a treasure of memories. You'll love hanging them on the tree and adding new ones each year. We look forward to seeing you...More

Reviewed 1 week ago via mobile

This place is beautiful and will really get you In the Spirit. It's a shame the customer service is so lacking. An hour in line to have something personalized and another to check out. Ruins the mood. People walking around should be at registers. It...More

Thank Craven0424
JanetDonaldson, CMO at Christmas Place, responded to this reviewResponded 6 days ago

I'm very sorry we let you down on your visit. We very much value every guest and every visit, and strive to offer hospitality and service in the spirit of Christmas every time. At this time of year, lines for personalizing can be very long...More

Reviewed 1 week ago

While in Pigeon Forge, my wife and I made a stop at the Christmas Place. We have been there many times before and I will tell you that it never gets old. If Christmas holds a special place in your heart, this is a must...More

Thank DrMarc9491
JanetDonaldson, CMO at Christmas Place, responded to this reviewResponded 1 week ago

There's nothing more delightful than hearing that we've made it onto the "must stop" list! Thank you for taking the time to share about our store - we appreciate your kind comments. And Santa appreciates your respecting his "please don't take it off the tree"...More

Reviewed 1 week ago via mobile

Wonderful selection of all sorts of Christmas decorations. Personalization is available on site. Cookie cutters & other kitchen items to choose from.More

Thank Shirley R
JanetDonaldson, CMO at Christmas Place, responded to this reviewResponded 1 week ago

As a year-round Christmas store, we have the privilege of showcasing so many more decorations for every room in the house, more than you'll find in the typical seasonal display. Our free personalization of thousands of unique ornaments (and free stocking embroidery, too) can help...More

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Ask a question
Questions & Answers
Jennifer P
5 November 2017|
AnswerShow all 4 answers
Response from JanetDonaldson | Property representative |
No, the store is closed on Thanksgiving day.
0
Votes
gcjhss
28 May 2017|
AnswerShow all 6 answers
Response from JanetDonaldson | Property representative |
Santa is here on Friday from 1 to 6 p.m., and 10 a.m. to 6 p.m. on Saturday and Sunday. Later in the year, he'll be here 5 days a week! We have another Santa who works year round at our hotel, and he entertains our... More
1
Vote
gcjhss
28 May 2017|
AnswerShow all 6 answers
Response from JanetDonaldson | Property representative |
As of July 2017, Santa is now at the store 5 days a week, Thursday through Monday, from 10 a.m. to 6 p.m. We always suggest calling when you arrive to confirm his schedule - he will very occasionally be called away to the... More
0
Votes