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Address: Pine Peak Way, Pine Peak Way, Pigeon Forge, Tennessee, Pigeon Forge, TN
Phone Number: +1 865-908-0786
Website
Today
09:00 - 21:00
Closed now
See all hours
Hours:
Sun 11:00 - 17:00
Mon - Sat 09:00 - 21:00

TripAdvisor Reviewer Highlights

Read all 94 reviews
Visitor rating
  • 36
    Excellent
  • 6
    Very good
  • 4
    Average
  • 14
    Poor
  • 34
    Terrible
Website Listed Services vs Owner

My daughter and I visited the spa while on vacation for her birthday. We both booked packages found on the website, but we booked over the phone. The packages and prices were... read more

2 of 5 bubblesReviewed 7 April 2016
Cindy W
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94 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
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Showing 94: English reviews
1 review
1 of 5 bubbles Reviewed 10 September 2016 via mobile

ZERO STARS!!!!!! This place is an absolute rip off and also unsanitary!!!! Not only was my massage given by a woman with terrible hygene who smelled of cigarette smoke and alcohol, but even the sheet on the massage table was dirty. I had to show the lady the oil marks and hair to convince her to please change it. She... More 

Helpful?
Thank cyndi H
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 7 April 2016

My daughter and I visited the spa while on vacation for her birthday. We both booked packages found on the website, but we booked over the phone. The packages and prices were confirmed. My package was for a Just for You Facial and a 55 minute Massage for $115. The massage was nice and I was pleased with the massage.... More 

Helpful?
3 Thank Cindy W
Williamsburg, Virginia
Level Contributor
14 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 March 2016

For my birthday, I received 5 spa treatments at this facility and I loved every single one of them. We added on 2 treatments last minute, and Rita was happy to move her schedule around and accommodate those add ons. Shane was a great masseur!! Rita gave me the BEST FACIAL OF MY LIFE, an invigorating back treatment, and an... More 

Helpful?
Thank MollMack14
Charlotte, North Carolina
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 10 February 2016

This place is very unprofessional. They called to move a booking I had secured at the last min. and then got angry with me for not wanting to move our weekend around to commidate them. I will never book anything here again!

Helpful?
1 Thank James G
Dayton, Ohio
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 8 January 2016

I am African-American and myself and seven of my friends and family planned a Girl's Get-a-way in November 2015. Two weeks prior to the trip, I called The Spa at Bear Cove and scheduled the services for the eight of us. The young lady I spoke with repeated the services and requested my credit card information. I gave her the... More 

Helpful?
4 Thank Valerie H
Memphis
Level Contributor
24 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 December 2015

I have read the prior reviews and I can only tell you of our experience. We had 4 people in there today for a wide variety of treatments. Everyone walked away happy! One thing I have learned over the years..Attitude is everything!!! We walked in expecting a great experience and Rita and the team delivered!

Helpful?
Thank Chris S
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 December 2015 via mobile

I don't usually write reviews, but after reading some of the bad ones on TripAdvisor, I felt like I needed to speak up. I have owned small hair salons with pedicure stations, massage therapy rooms, etc. In this setting you usually have stylist or manicurist in the front room to help greet clients. In a massage therapy setting, the therapist... More 

Helpful?
1 Thank Puddinpoo
1 review
4 of 5 bubbles Reviewed 5 December 2015 via mobile

Had a wonderful experience! I received a massage, pedicure, manicure and facial. The services were excellent , the therapist, warm and friendly. I have had many massages at different establishments throughout the years, and I have to say that the experience @ Pine Mountain/ Cove falls was outstanding! I'll be sure to return everytime I visit the Smoky Mountain area!

Helpful?
Thank kim b
Strawberry Plains
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 22 November 2015 via mobile

I was referred and requested a specific massage therapist. ..when I got there door was locked no answer.. then finally a man showed up asking if I was the 145 appointment. .i said yes..he told me my massage wasn't going to be with whom I requested. .not very professional Rita who booked the appointment was nasty about why..wouldn't give me... More 

Helpful?
1 Thank Kelly L
Gallatin, Tennessee
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 13 October 2015

I have been to the Spa at Bear Cove Falls twice before and the experience was fine. However, my last visit on Oct 10, 2015 left a lot to be desired. My husband and I were having the deluxe couples massage with the bath and fruit/cheese tray. I asked for a 90 min massage, but when we checked in, we... More 

Helpful?
6 Thank KI0915

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Spa at Pine Mountain and other visitors
2 questions
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Mobile, Alabama, United States

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?