Quench Cycles

Quench Cycles, Goudhurst: Hours, Address, Quench Cycles Reviews: 5/5

Quench Cycles
5
08:00 - 18:00
Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Saturday
08:00 - 18:00
Sunday
08:00 - 18:00
About
Winner! SME News Transport Awards 2020. BEST BIKE HIRE SPECIALIST - KENT Previously also awarded Business Excellence Awards: Finalist: Best Retailer Winner: Best Community Impact We're delighted to have been awarded this accolade which is testament to the hard work and passion of our team. Situated in 2500 acres of forest, we're all about getting people cycling, allowing people to engage with and discover the thrill of the outdoors by creating accessible adventure through fun, excitement, education & challenge, doing something positive either for yourself or with friends and family, creating fantastic memories. Bike hire & sales workshop, repairs & servicing, birthday parties, fitness sessions, traffic free, all weather cycling trails
Suggested duration
2-3 hours
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The area
Address
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Popular mentions

5.0
25 reviews
Excellent
22
Very good
2
Average
0
Poor
0
Terrible
1

Wozzeur
Bexley, UK1 contribution
Brilliant
Aug 2021
Brilliantly helpful team with a great can do attitude.

Broke my bike on the trails and got the repair don e at quench picked it up the following week ready to go.

Faultless
Written 24 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

jo h
1 contribution
Quick fix while i waited
Jun 2021
Once again the staff at Quench have sorted out my bike. They are always on hand to fix the little (and big) problems that arise from hammering my bike around Bedgebury, and often without notice as i free wheel back from the forest with a fault.
Today the rear brake was stuck on, making cycling interesting when miles from no where. True to form they fixed it while I waited. Thank you.
Lucky to have you on my door step.
Jo
Written 2 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Jo Thank you for your comments, I’m delighted that we were able to help you today when you visited. We’re all about building long term relationships right from the very first time that someone visits and I’m delighted that we’ve achieved this. Emma, the team and I really value and appreciate your on-going support. Happy riding! David
Written 5 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

extinguisherman
Hastings, UK4 contributions
Mr Derek Johnson
May 2021 • Solo
I was having trouble with my front Calipar on my e MTB , I contacted the service department and was told to take it in, received a call at 4pm to collect bike.
Problem all sorted out.
Have ridden a couple of times around 50 miles, very pleased with the work that was carried out. And they didn’t charge me for their service.
Big Thanks goes out to the Quench Service team, Nick, Sam , Jack, and anyone I have forgotten.
Regards Derek.
Written 10 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Derek Many thanks for your review. I am delighted that we were able to help you so quickly and that you are pleased with the work that we carried out. We always aim to provide exemplary customer service and I am delighted that you found this when you visited. Thank you for your continued support. We look forward to seeing you again soon. Happy riding!
Written 11 May 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Eric C
1 contribution
Complete unwillingness to help a cyclist in distress
May 2021 • Family
Picked up a puncture cycling with the kids a long way from the car and without my wallet. Begged the guys in the shop for a repair and offered to leave phone as deposit but they refused to help. Was quoted over £20 for a new tube. Overall unimpressed.
Written 9 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Eric Thank you for your review. I am sorry that got a puncture on your ride today and that we weren't able to help you on this occasion. Please accept my apologies for this. I am concerned by your comments as your experience isn't indicative of the many thousands of people that we serve each year and which is underpinned by our commitment to customer service that has led us to win multiple awards including Best Bike Hire Specialist Kent, Best Mountain Bike Hire Service East Sussex, Best Tailored Bicycle Store SouthEast England, Best Community Impact and Best Retailer amongst others. You will see from other reviews that we will always try and help visitors, whether they are on either their own bikes such as you or ours, or when they have parked elsewhere other than in the main carpark. However, from an operational perspective, it sometimes isn't possible to offer a solution. If you had had a means of payment on your phone such as Apple Pay or similar, or could have called someone to make payment on your behalf the situation may have been easier. When cycling in the forest, we would always recommend cycling prepared, such as possibly having water, a means of communication, spares such as a puncture repair kit and perhaps a first aid kit. We typically wouldn't accept a phone as it means that you lose the ability to communicate if you experience an issue whilst out cycling that potentially could have further ramifications. In terms of the prices that you quoted. A new inner tube is £7.99. The charge of £20 includes the cost of the tube, labour to fit, VAT and the disposal and re-cycling charge that is levied against us. I have spoken to the team on duty to review your experience to be able to learn from it. I hope that you have a good rest of the day. Kind regards David
Written 9 May 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Violetta L
1 contribution
Excellent customer service
Nov 2020 • Couples
Have been hiring e bikes for some time until we finally bought one from them. Customer service is excellent! We have used other bike hire companies -quench are the best! Very helpful always customer focussed never an issue with anything. Thank you guys. Gary and Violetta
Written 20 November 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Guys Thank you for your review. We're all about getting people cycling, allowing them to engage with and discover the thrill of the outdoors. I'm delighted that were able to do this when you hired bikes from us and that you will now be able to carry on your adventures on your own bike. We always strive to deliver excellent customer service and I'm delighted that you feel that we have consistently delivered this when you've visited us. We look forward to seeing you again soon. Kind regards David
Written 1 December 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

juliaaB3673KI
Henfield, UK27 contributions
What a brilliant day out! It's almost as exciting as skiing!
Oct 2020
Thank you Quench Cycles! Quick and easy to hire great e-bikes, friendly and helpful staff, excellent service.

Highly recommended for family day out or fun with friends of all ages. Our fit, thrill-seeking teenagers loved it, and so did 8+ year olds we met on the trails, and even moderately fit wrinklies like me.

It was challenging, fun and offered plenty of adrenaline rushes. If you're old, like me, you can just go a bit slower... We'll be back!
Written 26 October 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your review. I'm delighted that you enjoyed your visit and look forward to seeing you again for some more fun and adventures. Kind regards David
Written 8 November 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

extinguisherman
Hastings, UK4 contributions
Mr Derek Johnson
Aug 2020 • Solo
Hi I would like thank the team at Quench Cycles for their prompt service to sort out my ebike last Sunday 16th August. I received First Class Service as I always do. I would highly recommend this company based in Bedgebury Forest.
Kind Regards Derek Johnson.
Written 21 August 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Derek Many thanks for your review. We are all about building long term relationships with our customers right from the very first time that they walk through the door with us. I am delighted that we. have achieved this and that we were able to help you with your bike and get your riding again. I have passed your comments onto the team. Kind regards David
Written 22 August 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

kate_bowen
Maidstone, UK218 contributions
Great fun
Aug 2020 • Friends
We had walked around Bedgebury before and wanted to give cycling it a go. Hiring bikes from Quench was really easy and all the staff were really helpful. We had a great time and are planning on coming back soon.
Written 15 August 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Kate Thank you for your review, I’m delighted you enjoyed your visit and found our team helpful and the process of hiring easy. We look forward to seeing you again soon. Kind regards David
Written 16 August 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Andrew Heselwood
Headcorn, UK9 contributions
Great skills training session
Jul 2020 • Family
Fantastic 3 hour skills and competency session with Rob. My 13 year old went from a MTB newbie to competent gear selecting, berm rider tackling a few small jumps before being supported around 3 of the red route sections. Rob’s calm and encouraging coaching gave her great confidence. Thanks.
Written 24 July 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Andrew Many thanks for your review, I'm delighted that you and your daughter enjoyed the course and found it useful. Ive passed your comments onto Rob and we look forward to seeing you soon. Kind regards David
Written 29 July 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ian M
Hawkhurst, UK2 contributions
Fantastic Venue for mtb hire around Bedgebury.
Mar 2020 • Family
Once again Quench have delivered a fantastic service, very knowledgeable staff, extremely helpful and a wide range of bikes to hire including electric, which can be used around Bedgebury etc. Ideal day out but also the shop carriers a wide range of mtb spares and some bikes for sale. Purchased a few new bikes here ourselves and always great for advice.
Written 9 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Many thanks for your review. I am delighted that you enjoy visiting us and that you have found our service, help and advice great. We really appreciate your business, we appreciate that there are many options available to modern day consumer and we appreciate that you have chosen to shop with us. We're all about building long-term relationships with our customers, right from the first time that they walk through the door with us and we look forward to seeing you again soon.
Written 10 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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