My first visit to The White House proved to be a very nice experience. Greeted by a very friendly atmosphere, the staff were lovely. Experienced stylist was helpful and patient! Coffee, magazines and buzz of conversation all enhanced an enjoyable couple of hours. I left feeling relaxed and very happy with my hair, will definitely be returning. The salon offers a wide range of treatments, some of which I intend to try. Thank you ladies!

I’ve had the most despicable experience at this salon. Not only was the stylist incompetent but the salon has been terribly dishonest. To cut a long story short I went in there asking for a trim, with the first and foremost instructions of “I don’t want to lose my length” but wanted a trim. Ellie confirmed with me that it would be a good couple of inches - after she had finished I was shocked but she showed me the back with the mirror at an angle (it looked longer) so I believed the bit to my sides were my layers. It was when I got home my children were shocked and so was I - it turned out she had cut 10 inches off. I messaged frantically and the salon confirmed that after speaking to her that she had cut 3 inches. So I happily sent before and after pictures asking them to explain how this was 3 inches. They didn’t, instead they fobbed me off even after explaining how important my hair was to me as I have health problems (similar to a cancer patient losing their hair) it was a symbol to me. I explained that due to bad times and memories I couldn’t bear to look in the mirror and didn’t go out for a few days and asked if they could rectify it with hair extensions (even though I don’t like fake things) just to stop the horrid feelings. I woke up during the night in panics because of the painful memories. I also asked for vitamins. They lied about not doing extensions. They wouldn’t offer vitamins but said I could have a years treatment for a volumising product?? I looked into legal proceedings and was told I had a good case however it wouldn’t be a quick and simple process and as I had a neurological hospital appointment my mum and I decided that it wouldn’t be worth the stress as I would have to be strong. I had to accept the offer and what’s even WORSE is that they only provided me with 9 months after agreeing to a full years supply. Having spoken to an expert in that product they stated that it should be used for a consecutive 12 months without a break! I had divulged all my personal details and health problems and feeling defeated and desperate they used this against me as I don’t have the strength to take it further. They have violated their ‘goodwill’ offer by only providing 9 months and also lied about things in the salon. I have photos and screenshots of everything and would be happy to share. Also for those who know me they’ll know that I have put up with a lot in life and wouldn’t even bat an eyelid if this hadn’t affected me this badly. These people are meant to be in the business of making you feel better but they’ve put me back years and I’ve felt awful because of them, their incompetence and lies and whether I have health problems or not this should never have happened. I would think twice before coming here.