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Address: 21501 Emery Rd, Cleveland, OH 44128-4513
Phone Number: +1 216-662-8600
Website
Today
00:01 - 23:59
Open now
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Hours:
Sun - Sat 00:01 - 23:59
Description:

ThistleDown Racino brings together the fun of VLT gaming with the...

ThistleDown Racino brings together the fun of VLT gaming with the excitement of live thoroughbred racing. The new ThistleDown features over 1,150 VLT's, seasonal live racing as well as year-round simulcast racing, 6 great dining options for every taste, top notch entertainment in the Slush Bar and through it all, the power of the Total Rewards network. ThistleDown Racino is the premier entertainment destination on the East Side. Stop by today to find out why.

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TripAdvisor Reviewer Highlights

Read all 2,661 reviews
Visitor rating
  • 892
    Excellent
  • 796
    Very good
  • 687
    Average
  • 163
    Poor
  • 122
    Terrible
Good Visit

This casino is nice, it is newly remodeled and has free valet parking. Mutiple slot machines to choose from and there is a club at the slush bar every Friday evening with old... read more

4 of 5 bubblesReviewed 4 weeks ago
mareesah2016
,
Ohio City, Ohio
via mobile
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2,661 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
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Showing 2,660: English reviews
Cleveland, Ohio
Level Contributor
21 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Some of the people that work their are not friendly. the parking staff is great. The serve and so and nasty.

Helpful?
Thank maryoneal3
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hello Mary. Thank you for bringing this to our attention. Our Leadership team would like to hear more about your recent experience and about our team members. Please email us JTD-SocialMedia@jackentertainment.com with your ClubJACK number and the best phone number we can reach you, so we can connect. More 

Cleveland, Ohio
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

Although the new part of the casino is fresh, the rest of the facility looks old, and out of date. When a machine requires an attendant, you best be prepared for a very long wait. Food is 5 out of 10, Corky and Lenny's is our place of choice, and as of 12/1 they will no longer be allowed to... More 

Helpful?
Thank bubbbe
Jack Cleveland C, Manager at JACK Thistledown Racino, responded to this review

Hello there! We regret to hear you feel this way about the new JACK Thistledown Racino. Our $70+ million renovation has only just begun. As you might've noticed, now that we have completed the expansion area we have started construction on the original building and our old Valet facade. Have you tried our new restaurants Millcreek Grille (for fine dining)... More 

Ohio City, Ohio
Level Contributor
11 reviews
6 attraction reviews
4 of 5 bubbles Reviewed 4 weeks ago via mobile

This casino is nice, it is newly remodeled and has free valet parking. Mutiple slot machines to choose from and there is a club at the slush bar every Friday evening with old school hip hop and R&B music and its free! I would recommend if your looking for somewhere to have a good time.

Helpful?
Thank mareesah2016
JACK T, Manager at JACK Thistledown Racino, responded to this review

Thank you for the positive feedback! We can't wait to welcome you back to the new JACK Thistledown Racino! More 

Brunswick, Ohio
Level Contributor
69 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 24 October 2016

Casino all redone, new restaurants, but prices stiill high for what you get. But if you're into gambling, newer machines.mostly friendly help. Plenty of parking, not huge place but large enough to have a good time

Helpful?
Thank Nancy D
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hi Nancy! Thank you for providing valuable feedback. We will forward this review to our Leadership team for further review. We hope to see you again soon at the new JACK Thistledown Racino. More 

Youngstown, Ohio
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 October 2016 via mobile

Each time we visit this jack racing...our host (Rob West fall) greets us..and makes sure our visit is a good one..Because of caring Staff like him..is the reason we keep coming back..he is a Wonderful gentleman and handles his position very Professional..thank jack racing for the importance of your host (Rob West fall) . Bill and Sherry from Austintown Ohio.

Helpful?
Thank rkclassic3
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hi Bill & Sherry! Thank you for providing such kind words about our VIP Casino Host Rob Westfall! Rob exemplifies our philosophy on customer service. We strive to provide exceptional service to every guest, every time no matter what. We can't wait to see you again soon at the new JACK Thistledown Racino! More 

Cleveland, Ohio
Level Contributor
17 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 12 October 2016 via mobile

This is one of our favorite places to go on a whim. So much fun! It has some of our favorite slot machines, and we win about as often as we lose. Either way it's a sure bet for a good time!

Helpful?
Thank AmieJenni4
JACK T, Manager at JACK Thistledown Racino, responded to this review

We are delighted to hear that! Thanks for the review. We can't wait to welcome you back to the new JACK Thistledown Racino! More 

SE, MI
Level Contributor
22 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 10 October 2016 via mobile

I have nothing to say except tight slots, as opposed to the other Jack casino which I previously reviewed as very fair. I did not come here for any races and did not eat any food here although it seemed poorly laid out with lack of signage for food & restrooms. Will not likely come back

Helpful?
1 Thank M N
Twinsburg, Ohio
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 28 September 2016

Nearly everytime i go i do win not big but more then i take and i sugest go to this casino and play, and its clean and people there are great and friendly.

Helpful?
Thank Patrick B
JACK T, Manager at JACK Thistledown Racino, responded to this review

Thank you for the positive feedback, Patrick! We can't wait to welcome you back to the new JACK Thistledown Racino! More 

N Ridgeville
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 27 September 2016

If you want to go to a very racist racino this is your place.Everybody knows everyone and most seem to be related.Some peope get good service while most do not.Ive seen waitresses sit with patrons while other people cant get a drink,A lot of people standing around watching people playlook like there casing the place.Slots are very tight Beware?

Helpful?
4 Thank pauldP2661FP
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hi Paul. We would like to hear more about your experience so that we can reach our goal of providing exceptional experiences to every guest, every time they visit. Please email us at JCL-SocialMedia@jackentertainment.com so we can connect. More 

Cleveland, Ohio
Level Contributor
86 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 26 September 2016

The casino is MUCH nicer now than it used to be. There is more room, and some of the areas are definitely lighter. Lots of new machines. The new parking garage is great; very well lit and right next to the casino. We even got a free dinner at The Diner courtesy of the casino. (Be sure to check your... More 

Helpful?
Thank BunnyGirl1957
JACK T, Manager at JACK Thistledown Racino, responded to this review

Thank you for the positive feedback! We are delighted to hear that you enjoy our new enhancements. To think, we have only just begun! We will forward your noise concern to our Facilities Team for further review. We hope to see you again soon at the new JACK Thistledown Racino! More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of JACK Thistledown Racino and other visitors
4 questions
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Cleveland
over a year ago
Akron, Ohio
over a year ago
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Typical questions asked:
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