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JACK Thistledown Racino

21501 Emery Rd, Cleveland, OH 44128-4513
+1 216-662-8600
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Review Highlights
Not Exactly Vegas

We go to the racino sometimes because it's close for us, but not our favorite. It's on the smaller... read more

Reviewed 1 week ago
Diane B
,
Cleveland, Ohio
This place is a dump

This is the dirtiest casino in the Cleveland area. They only have slots and most of them are Penney... read more

Reviewed 4 weeks ago
Sandy B
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Overview
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ThistleDown Racino brings together the fun of VLT gaming with the excitement of live thoroughbred racing. The new ThistleDown features over 1,150 VLT's, seasonal live racing as well as year-round simulcast racing, 6 great dining options for every taste, top notch entertainment in the Slush Bar and through it all, the power of the Total Rewards network. ThistleDown Racino is the premier entertainment destination on the East Side. Stop by today to find out why.
  • Excellent36%
  • Very good29%
  • Average25%
  • Poor6%
  • Terrible4%
Travellers talk about
“slush bar” (34 reviews)
“race track” (34 reviews)
“slot machines” (94 reviews)
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All hours
Hours Today: 00:01 - 23:59
LOCATION
21501 Emery Rd, Cleveland, OH 44128-4513
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1 - 10 of 2,699 reviews

Reviewed 1 week ago

We go to the racino sometimes because it's close for us, but not our favorite. It's on the smaller side and not enough penny machines, for me anyway. If there are, they have minimum bets of 30 cents and up so if you're looking to...More

Thank Diane B
JACK T, Manager at JACK Thistledown Racino, responded to this reviewResponded 1 week ago

Hi Diane. We regret to hear your experience at JACK Thistledown! Our VLT team consistently reviews our VLT machines and brings the latest, hottest themes to our gaming floor. We have quite a few that you cannot play anywhere else in Ohio. We hope you...More

Reviewed 4 weeks ago

This is the dirtiest casino in the Cleveland area. They only have slots and most of them are Penney slots. Dont waste your time. Go downtown or the hard rock.

Thank Sandy B
JACK T, Manager at JACK Thistledown Racino, responded to this reviewResponded 4 weeks ago

Hi Sandy! We sure hope you aren't referring to our cleanliness. Our EVS team works diligently to provide a clean environment for our guest. Our Leadership team would like to discuss your concerns with you. Please email us at JTDSocialMedia@jackentertainment.com so we can connect.

Reviewed 9 November 2017

My wife & I have started to visit this Jack Casino destination instead of the jackpot-less Downtown location & it has really been paying off! Lots of nice jackpots!

Thank 741ronaldm
JACK T, Manager at JACK Thistledown Racino, responded to this reviewResponded 10 November 2017

Hi Ronald! Thanks for being a part of the JACK Fam! We can't wait to welcome you back to JACK Thistledown Racino.

Reviewed 8 November 2017

We came for the first time on a bus group. We were greeting by personnel who explained what we should do to get our Jack cards and bonus. It was easy to get around on the floor and find restaurants. Some of the slot machines...More

Thank Karen L
JACK T, Manager at JACK Thistledown Racino, responded to this reviewResponded 9 November 2017

Hi Karen! Thanks for the positive feedback. We are delighted to hear our Bus Groups team took good care of you. On your next visit, if you ever have any trouble with our VLT machines (whether it's a technical question or a general question), please...More

Reviewed 19 October 2017

We went to your Racino and thought the improvements were really essential for the new beginning in bringing in more patrons to your good establishment. Welcoming staff, great food, and times. The only thing that makes it gritty is the live horse racing track. That...More

1  Thank manda1117
JACK T, Manager at JACK Thistledown Racino, responded to this reviewResponded 20 October 2017

Hello there. Thank you for providing valuable feedback. We recently repaved the backside and updated our barns. We will be planing on more revamping for the racetrack here in the near future. This will surely change your opinion of the racing side at JACK Thistledown.

Reviewed 11 October 2017

after Las Vegas nothing looks that good.however I had a nice time...place is safe and fun but cannot afford to go often...food and drinks were good but pricey.

Thank mark p
JACK T, Manager at JACK Thistledown Racino, responded to this reviewResponded 12 October 2017

Hi Mark. Thank you for providing valuable feedback. We will past this along to our Leadership team for further review.

Reviewed 3 October 2017 via mobile

Usually come here for a couple of hours to hang out and unwind. Service is pretty good and there is a decent selection of machines. The newer part by the parking garage is pretty nice with the large open gambling area. Employees are nice and...More

Thank mr3putt33
JACK T, Manager at JACK Thistledown Racino, responded to this reviewResponded 4 October 2017

Hello there! Thank you for letting us be your place to relax and unwind. We strive to provide that exact type of environment for our guests. We appreciate positive feedback and hope to see you again soon at the new JACK Thistledown Racino!

Reviewed 1 October 2017 via mobile

This was one of the better non-gambling Mecca casinos I have visited. A variety of Machines and table games. Only downside is I was not able to locate and quick service Food.More

Thank TravelSmart4u
JACK T, Manager at JACK Thistledown Racino, responded to this reviewResponded 2 October 2017

Hello there! Thank you for providing valuable feedback. We have quick serve food options located on our main floor (American Burger Bar and Nonna Pazza) as well are our 4th floor Racing Floor (Steak & Rings). We hope you visit again soon and get a...More

Reviewed 7 September 2017

Jack's casino has under gone a very nice face lift. New games and restaurants provide a fun casino experience. We have eaten at the Millcreek restaurant on our last two visits and found the wait staff to be very friendly and prompt. The food was...More

Thank 19Danny56
JACK T, Manager at JACK Thistledown Racino, responded to this reviewResponded 8 September 2017

Hi Danny! We are delighted to hear you had a fabulous time (especially during Wine Wednesdays). We're just about done with our face lift and enjoy seeing our guests taking notice of it. We can't wait to welcome you back to your homestretch away from...More

Reviewed 20 August 2017

In the past month I took my dad for a birthday dinner at Millcreek Grill. The service was very poor. Although not crowded, the wait staff did not come by the table very often and did not check how the food was once it did...More

Thank Susan S
JACK T, Manager at JACK Thistledown Racino, responded to this reviewResponded 21 August 2017

Hi Susan! This is not the time of service and experience we strive to provide our guests. Our Director of Operations would like to speak with you about this. Please email JTDSocialMedia@jackentertainment.com with your ClubJACK number and the best phone number we can reach you...More

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Ask a question
Questions & Answers
29 October 2015|
Answer
Response from JACK T | Property representative |
Hi there! Our track photographer should be able to locate that photo for you. Jeff Zamaiko by email at jj@jjfoto. com.
1
Vote
R4715DDjaneb
12 August 2015|
Answer
Response from JACK T | Property representative |
Hi there! We have Happy Hour Monday - Thursday every week at Slush Bar & Patio. Please visit our Slush Bar webpage for all the details. Monday: Martini Monday Tuesday: Tequila Tuesday Wednesday: Wine Wednesday Thursday... More
0
Votes
Deborah N
10 June 2015|
AnswerShow all 3 answers
Response from JACK T | Property representative |
Hi Deborah! Right now we do not have any regular drink specials. We do have a drink special during Friday Night Live every Friday Night at Slush Lounge,
0
Votes