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JACK Cleveland Casino

100 Public Sq, Cleveland, OH 44113-2208
+1 216-297-4777
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Review Highlights
Great experience

I went here and was pleasantly surprised. I had no idea that Cleveland had it on casino. The staff... read more

Reviewed yesterday
GSU320
,
Canton, Georgia
via mobile
Getting better all the time

So they never built the new casino that they promoted early on but renovated this space. It does... read more

Reviewed 3 days ago
Misonix
,
Cleveland, Ohio
Read all 6,976 reviews
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Overview
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Originally recognized as Horseshoe Casino Cleveland, we opened as Ohio's first full-service casino inside the historic Higbee Building in downtown Cleveland, OH in May 2012. Adding to the city's impressive sports, entertainment and cultural attractions, JACK Cleveland Casino welcomed more than give million guests to the casino in its first year of operations. The $350 million gaming destination employs 1,600 team members and features 1,600+ slot machines 89 table games and a large Poker room; along with lounges, a buffet restaurant and a three-outlet food court. JACK Cleveland also has partnerships with a dozen local restaurants and three downtown hotels. During construction the development created nearly 2,000 construction jobs.
  • Excellent39%
  • Very good32%
  • Average20%
  • Poor5%
  • Terrible4%
Travellers talk about
“table games” (378 reviews)
“poker room” (94 reviews)
“spread buffet” (73 reviews)
Open Now
All hours
Hours Today: 00:00 - 23:59
LOCATION
100 Public Sq, Cleveland, OH 44113-2208
CONTACT
Website
+1 216-297-4777
Write a Review
Reviews (6,976)
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1 - 10 of 6,958 reviews

Reviewed yesterday via mobile

I went here and was pleasantly surprised. I had no idea that Cleveland had it on casino. The staff was friendly and the casino was amazing.

Thank GSU320
Reviewed 3 days ago

So they never built the new casino that they promoted early on but renovated this space. It does get better all the time. Pretty good local food choices. lots of slots and gaming tables. I found it hard to get on a craps game or...More

Thank Misonix
Reviewed 6 days ago via mobile

We enjoyed the slot machines at Jack Cleveland Casino. There are so many machines of which to choose. We also enjoyed grabbing a quick sandwich at the food court. The casino has beautiful chandeliers hanging from the high ceilings.... gleaming!!! Variety of slot machines!!! Great...More

Thank CathyP1953
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

Hi Cathy! Thanks for all the love. Be sure to visit during Holidays at the Higbees! We transform back to the classic department store - window displays and all! We hope to see you again soon!

Reviewed 1 week ago

The Jack Casino in Cleveland is in a good location in the Public Square section of the city. Was within walking distance from our hotel and Progressive Field. As I stated, Jack's rules for table games differ from most casinos that I have been to....More

Thank Richard D
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

Hi Richard. We love being in the heart of downtown Cleveland. Please visit our Table Games webpage for all our standard table games.

Reviewed 1 week ago via mobile

Went on a rainy day to check it out. Was very disappointed. They do have a good number of slot machines and table games, but everytime you get into a bonus the payout is minimal. Should have spent our time checking out the sites instead....More

Thank travelteamej2
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Hi there. We wish you better luck on our loose slots. We hope you reconsider and visit during your next trip to Cleveland!

Reviewed 1 week ago

I wrote a review a few months ago about this casino where I live in Cleveland. I thought I would give them some time to realize their mistakes and fix them. I have spoken to dealers, floor supervisors, even spoke to the GM himself one...More

Thank JFG0180
Reviewed 1 week ago

You can't expect Vegas but this place is pretty cool. Lot's of good restaurants, gaming is terrific, hotels are close and downtown is one hundred times better than it was 5-7 years ago.

Thank pkelly8
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Thanks for the love! We hope to see you again soon!

Reviewed 1 week ago

I was so upset. No one told me I wouldn't win. That's not what their ads said! So, nice casino, well laid out and lots to select from. Table games as well as slots and poker. Right downtown- too convenient!

Thank K-C1962-10
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Hello there! We wish you better luck and sending Ms. Lady Luck your way during your next visit!

Reviewed 1 week ago

Visited Jack Cleveland Casino in downtown yesterday and WOW. What a disappointment. Buffet the worst ever. Minimal selection of food. Carving station poor. Pork was so tough, couldn't chew it. Desert Bar had nothing you might have been looking for. Pies looked days old and...More

Thank Eileen C
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Hi Eileen! We appreciate your valued feedback. Our Leadership team would like to discuss your experience further with you. Please email us at JCL-SocialMedia@jackentertainment.com so we can discuss.

Reviewed 1 week ago

Jack casino advertises free valet parking for seniors. They also say with no qualifiers that handicapped parking is provided by the valet free of charge. That is of course until they can make a few bucks by changing their own rules. Being both a senior...More

1  Thank bill l
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Hi Bill. We do offer free valet to our Prime Players Mondays - Fridays from 9am - 6pm. We offer free valet to guest who display a valid handicap placard - based on space availability (which can be a bit tricky during event days). We'd...More

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Ask a question
Questions & Answers
lac1208
14 July 2017|
AnswerShow all 10 answers
Response from Jack Cleveland C | Property representative |
Hi there! Valet parking is complimentary for C & K members of ClubJACK. For J & A members and non-members of ClubJACK the rate is $45.
0
Votes
Unassuming
11 June 2017|
AnswerShow all 4 answers
Response from Jack Cleveland C | Property representative |
Hello there! JACK Cleveland offers complimentary wheelchairs for easy access in the Welcome Center. Scooters can be rented for $20 for 12 hours and $35 for a 24 hour day. Both wheelchairs and scooters can be requested at... More
0
Votes
ggag1115
27 April 2017|
AnswerShow all 5 answers
Response from Jack Cleveland C | Property representative |
Hi there! We are located in the Higbee Building, which is easily connected to Tower City Center. Within walking distance you have the Ritz-Carlton, Cleveland, Renaissance Hotel, The Westin, Hilton Cleveland and The Hyatt... More
2
Votes