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The Spa at Risley Hall Hotel

Derby Road, Risley DE72 3SS, England
+44 115 939 0909
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Review Highlights
Jocelyn and Pete room 8

We were looked after better than any hotel we have ever stayed in.the staff were so kind and... read more

Reviewed 25 January 2017
peterineson
,
Sheffield, United Kingdom
Grim Swim

My wife and I have been swim members for around 3 years and with dismay have watched the place... read more

Reviewed 4 January 2017
tonyrpayne
,
Nottingham, United Kingdom
Read all 40 reviews
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Overview
  • Excellent17%
  • Very good7%
  • Average10%
  • Poor30%
  • Terrible35%
Travellers talk about
LOCATION
Derby Road, Risley DE72 3SS, England
CONTACT
Website
+44 115 939 0909
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Reviews (40)
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1 - 10 of 40 reviews

Reviewed 25 January 2017

We were looked after better than any hotel we have ever stayed in.the staff were so kind and helpful they even took us around hotel and told us about the history of the hotel The food was also fist class as was the servies.my wife...More

Thank peterineson
Reviewed 4 January 2017

My wife and I have been swim members for around 3 years and with dismay have watched the place decline. and accordingly decided not to renew our membership at the beginning of November. We had complained in the past regarding a number of issues but...More

3  Thank tonyrpayne
Reviewed 15 November 2016 via mobile

Stayed at Risley Hall on Saturday night enjoyed use of the spa in the evening. Once a loud group of silly women had left the jaccuzzi we enjoyed a relaxing swim a bubble in the jaccuzzi and a steam in the steam room.Read bad reports...More

Thank Angiet66
Reviewed 10 November 2016 via mobile

Lovely spa area but poorly staffed and limited treatments on offer. Waste of money. Unable to book any of the extra self paid treatments listed in their brochure. There are so many excellent spas ......this is NOT one of them. They are missing a trick...More

1  Thank Gateslady
Reviewed 11 October 2016 via mobile

So after booking the spa following being bought it as a gift, based of Risley Hall's reputation, I had high hopes that I'd have a very relaxing and enjoyable day. Initially the booking was a nightmare as we were very limited with the days that...More

1  Thank Sam P
Reviewed 10 October 2016 via mobile

Well we're do I start? Dirty floors dirty gym equipment cracked glass in steam room sauna area. Steam room not working had to get dressed after treatment to have dinner not a very relaxing experience as it was cold and you are supposed to stay...More

2  Thank Dawn S
Reviewed 9 October 2016 via mobile

My husband and I came for a night stay as a gift from our son. There was so many things wrong with this very tired,worn,dirty hotel & spa. Please do not be fooled by the picture. Very decieving. Rust & mould in spa, Filthy floors,...More

2  Thank Louise B
Reviewed 8 October 2016

The worst spa ever, dirty showers grubby floors steam room that wasn't working and a tiny sauna but we had it all to ourselves we know why now!! The pool was freezing the best bit was the Jacuzzi we couldn't wait to get showered properly...More

1  Thank Claire P
Reviewed 18 September 2016 via mobile

Firstly, the spa is not in the hotel at all...it is oddly in the middle of a retirement village to the right of the hotel. The residence of the retirement village use the spa facilities too, making it quite uncomfortable and feel like you shouldn't...More

1  Thank Johenry27
Reviewed 3 September 2016 via mobile

Went for a spa day with a friend and massage. The worst spa i think I've ever visited! £60 to visit a dirty delapodated spa. Lovely picture of the hall bit don't be fooled the spa is in a 1970's building out the back and...More

1  Thank Sarah W
Nearby
Nearby Restaurants
The Risley Park
324 reviews
.54 km away
The Bridge Sandiacre
75 reviews
1.58 km away
Abbey's Restaurant at Risley Hall Hotel
10 reviews
.33 km away
Sandiacre Fish Bar
21 reviews
1.60 km away
Nearby Attractions
The Blue Bell Pub
10 reviews
2.11 km away
The Horse and Jockey
24 reviews
2.99 km away
Coach & Horses
9 reviews
3.15 km away
Questions & AnswersAsk a question
DerbyJools
I too have bought a voucher for a spa day for a friend for christmas. Will all the problems be resolved by next year? We are thinking of a booking in February. I would be very disappointed if things had not improved especially as it is a treat for my friend and it was not particularly cheap. Thanks
29 October 2015|
Answer Show all 3 answers
Response from Laura S | Reviewed this property |
I very much doubt they'll be re-doing the whole place. I'd see if your voucher company can give you credit for the voucher and use it against one of their other deals. Don't go to bosworth Hall either.
1
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linpatch
I, too, feel uncomfortable about booking a day spa for two as a Christmas present for my son and his fiancé. I was just about to book a wowcher deal as only 3 hours left but luckily I had forgotten my password and the booking could not be processed. As I was waiting for an email I decided to look at tripadviser and to my horror I saw the negative reviews. What a lucky escape unless........Risley management can convince me I won't be disappointed if I go ahead and can be guaranteed a fab time for my son. When will the multi million pond refurbishment be completed as it looks like I may switch to Eden hall or thoresby hall.
25 October 2015|
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Judy B
having read the reviews I am seriously thinking of cancelling my day at this spa.. I have booked a day for me and my friend as a birthday treat .. not sure its a good idea having read trip advisor and the fact that the manager seems to give the same response for months
13 April 2015|
Answer
Response from General M | Property representative |
Dear Judy Thank you for your question. I would be happy to speak with you personally about any queries you may have. Please feel free to telephone the hotel on 0115 939 9000 and ask for myself. Kind regards Jeff... More
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