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Champneys Henlow Spa

Coach Road | Champneys Henlow, Henlow SG16 6DB, England
+44 843 561 1932
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Spa

What a very disappointing spa day Only thing to do was swimming pool unless u like physical gym... read more

Reviewed 1 week ago
Kc C
via mobile
Everything BUT relaxing!

I suggest you pour yourself a mug of coco because this is a long one... I am not usually one to... read more

Reviewed 2 weeks ago
hpemar
,
London, United Kingdom
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Overview
  • Excellent49%
  • Very good18%
  • Average18%
  • Poor5%
  • Terrible10%
Travellers talk about
LOCATION
Coach Road | Champneys Henlow, Henlow SG16 6DB, England
CONTACT
Website
+44 843 561 1932
Write a ReviewReviews (305)
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"an overnight stay"
in 10 reviews
"restaurant staff"
in 5 reviews
"sun loungers"
in 7 reviews
"waiting staff"
in 5 reviews
"breakfast and lunch"
in 7 reviews
"night break"
in 4 reviews
"two nights"
in 5 reviews
"relaxing break"
in 8 reviews
"spa facilities"
in 10 reviews
"book treatments"
in 5 reviews
"changing area"
in 6 reviews
"great pool"
in 3 reviews
"meal times"
in 3 reviews
"return visit"
in 6 reviews
"aqua aerobics"
in 5 reviews
"special offer"
in 3 reviews
"swimming pool"
in 8 reviews
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1 - 10 of 304 reviews

Reviewed 1 week ago via mobile

What a very disappointing spa day Only thing to do was swimming pool unless u like physical gym classes NOT enough beds in swimming pool all being used . Food was horrible just been and brought a cup of English tea and only got fruit...More

Thank Kc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I suggest you pour yourself a mug of coco because this is a long one... I am not usually one to complain however after having a truly terrible experience last Sunday (6 May) at the Henlow Spa, I feel I need to warn others to...More

Thank hpemar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I treated my mum for her birthday at Champneys Henlow, on Sunday 15th April for a one night stay. After reading some reviews I had my doubts regarding the rooms, and I called Champneys Henlow to ensure that we were booked into one of the...More

1  Thank sahonte28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago

Champneys seem to change the rules around their deals when you come to pay which is really disappointing and frustrating. Also never answer their phone!

Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

Had a lovely time here, very relaxing. Everything was clean and all the staff were lovely, professional and well presented. We stayed over night and the rooms were lush! Nice big bed, tv, desk and mirrors to do make up and hair in, lovely bathroom....More

2  Thank Sammy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

We’ve just returned from our visit and overall had a good stay but there were some problems that could easily have been rectified or not have happened. Also ones you would not expect from a brand such as Champney’s. Upon arrival, it took a long...More

Thank natters1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
21
Reviewed 6 March 2018 via mobile

I would just like to say what a wonderful time in had in champneys. The young lady on reception zoe was extremely helpful and showed us all around the hotel. She made us feel really welcome and made our visit to the hotel really memorable...More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michiel B, General Manager at Champneys Henlow Spa, responded to this reviewResponded 15 March 2018

Dear guest, thank you for your glowing review. I will be sure to pass your praise on to Zoe. She is indeed a valued member of our team. We hope to see you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018 via mobile

My husband and I just got back from a two night stay at Champneys Henlow and we had a lovely relaxing time. The management and staff were very friendly and accommodating. The food was lovely especially the ‘mango mousse’ and the treatments lush, lots to...More

Thank Rachel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michiel B, General Manager at Champneys Henlow Spa, responded to this reviewResponded 15 March 2018

Dear Rachel, I am glad to that you and your husband had an enjoyable and relaxing time with us. We hope to welcome you both again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018 via mobile

Very disappointing visit! After looking forward to this day for a long time, we were so disappointed with the whole experience! Classes we wanted to do were all booked, even though we tried to book very early on in day, I wanted to have a...More

1  Thank tbe77s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2018 via mobile

I think the place will look fantastic when it’s done, but right now it’s not relaxing. Female changing rooms that male staff just walk into. Men’s swimming pool changing rooms in a portacabin. Swimming pool not at all relaxing due to constant drilling sand staff...More

2  Thank clareleighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michiel B, General Manager at Champneys Henlow Spa, responded to this reviewResponded 22 March 2018

Dear Clare You are correct, Henlow will look fantastic once our renovation is complete. Until then, we will endeavour to avoid as much disruption as possible to our customers staying with us during this time. We hope to welcome you back soon, so you can...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
BCopus1
6 April 2018|
Answer
Response from Michiel B |
Good afternoon Facilities will be open from 1400 ( room check in at 1600) you will be able to use facilities till 1700 ( excluded b&b bookings ) Have a lovely day
0
Votes
1018jackie
13 March 2017|
AnswerShow all 6 answers
Response from EricaT1234567 | Reviewed this property |
My husband and I really enjoyed our time there. It is a traditional spa so not full of mod cons, etc. The food was good but super healthy.
1
Vote
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